Utility Services Rep

Enbridge Inc.; Chatham; On-site; CAD 49,000 - 64,000; Full time

Job summary

Enbridge Inc. in Chatham, Ontario is hiring a Utility Services Representative (USR) to support critical natural gas operations. You will perform pipeline maintenance, appliance inspections and emergency response while focusing on safety and high-quality customer service.

You'll receive hands-on training, work with a unionized team, and advance through USR progression steps as you gain experience. Shift work and standby periods may apply; a valid G2/G license is required.

Qualifications

• Grade 12 education or equivalent required.
• Must be physically capable for strenuous labour and shifts.
• Potential to obtain Pipeline Inspector's Certificate (TSSA) within timeframe.
• Must have valid driver’s license and clean driving record.

Responsibilities

• Safe execution of operations work including pipeline repairs and maintenance.
• Natural gas emergency response activities and investigations.
• Interact with customers professionally and maintain company image.
• Promote safety and damage prevention awareness.
• Wear safety gear and participate in standby rotation.

Skills

Communication skills

Customer service focus

Interpersonal skills

Safety awareness

Ability to learn software

Basic computer skills

Team player

Education

Grade 12 education

Job description

Posting End Date: August 20, 2026

Employee Type: Regular-Full time Union/Non: This is a unionized position

Primary Location: Chatham, ON, CAN

Employee Type: One (1) Regular Full-Time Position Union/Non: This is a unionized position

Bargaining Unit/Local: Unifor Local 999 Chatham Operations

Closing Date: August 20, 2026

Rate Classification: C2 - A1 - $35.92 - $46.59 per hour. Posting provisions of the Collective Agreement will apply.

Do you have a strong technical background, excellent communication skills, and a focus on customer service?

At Enbridge, our Utility Services Representatives interact with over 4 million customers across Ontario by performing crucial tasks such as natural gas pipeline maintenance, appliance inspections, and responding to natural gas emergencies. Above all else, they ensure safety takes precedent in all tasks!

As a USR, you will receive top-level technical training to maximize your career path, skills and expertise that can lead to future career opportunities across the company.

What you will do (Responsibilities)

• Safe and efficient execution of operations work including pipeline repairs and maintenance, valve inspection and maintenance, construction inspection, customer and distribution station maintenance, natural gas appliance inspection and activation, utilization inspections and infractions and other duties as required.
• Perform natural gas emergency response activities including line-breaks, leak and odour investigations, liaise with fire and police officials, TSSA Inspectors and others as required.
• Interact with external customers, maintaining a positive and professional manner that builds the Company image.
• Promote distribution system protection/damage prevention awareness including third party observation activities.
• Perform high quality work in accordance with company standards and procedures.
• Wear and maintain company uniforms and safety apparel.
• Participate in standby rotation as required, and shift work may be required.

Who you are (Qualifications)

• Must meet the Company's requirements as to "General Qualifications".
• Minimum of Grade 12 education or equivalent and show an active interest in natural gas utility operations work and be able to learn from experienced team members.
• Should be able to obtain a Pipeline Inspector's Certificate as established by the TSSA for natural gas distribution utilities within the required timeframe.
• Candidates are required to progress satisfactorily through all USR progression steps (C2 to A1).
• Excellent interpersonal and communication skills.
• Currently hold and retain appropriate driver’s license (G2 or G) and maintain satisfactory driving record.
• Basic computer skills and ability to learn related company software.
• Must meet criteria for response while on standby and be prepared to work shifts as required.
• Must be physically capable to perform strenuous manual labour and be able to wear all appropriate safety and personal protective equipment.
• A Technical Standard and Safety Authority (TSSA) Gas Technician 2 certification will be considered an asset.
• Must meet area criteria for response while on standby and be prepared to work shifts as required.
• Mandatory - Mechanical Reasoning Test

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer.

We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law.

Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [e-mail].

Final candidates for this position may be required to undergo a security screening, including a criminal records check.