Utility Billing Lead

City Of Hamilton; Hamilton; On-site; CAD 51,687 - 56,178; Full time

Job summary

A municipal government in Hamilton, Ontario, is seeking a Utility Billing Lead. The ideal candidate will provide technical guidance to Utility Billing Clerks, reconcile accounts, maintain utility ownership records, and ensure excellent customer service to clients. This role requires strong analytical abilities and experience in utility billing processes. The position is full-time, offering a competitive salary range of CA$37.52 to CA$40.78 per hour based on skills and experience.

Qualifications

• Ability to perform all duties in the Utility Billing Clerk job description.
• Experience in handling customer inquiries and complaints.
• Familiarity with utility billing processes and adjustments.

Responsibilities

• Provide technical guidance to Utility Billing Clerks.
• Reconcile utility and general ledger accounts.
• Maintain up-to-date utility ownership records.

Skills

Customer service

Account reconciliation

Technical guidance

Job description

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This range is provided by City Of Hamilton. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$37.52/yr - CA$40.78/yr

SUMMARY OF DUTIES

Reporting to the Supervisor, Utility Billing, the Utility Billing Lead provides technical and functional guidance to Utility Billing Clerks while monitoring their daily administrative tasks, work queues and customer correspondence. Responsible for reconciliation of utility and general ledger accounts by analyzing, summarizing and distributing utility adjustments. The Utility Billing Lead maintains up-to-date utility ownership records, processes work orders, audits meter readings, performs adjustments and refunds; approves debit authorizations from financial institutions, cancels and re-issues bill, oversees the City’s collections process.

Provides customer service to Hamilton Utility clients, internal staff, and external stakeholders. Fields and cascades customer inquiries, complaints, and escalations.

Ability to perform all duties in the Utility Billing Clerk job description.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Finance and Customer Service

Industries

• Government Administration

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