Utility Billing Lead: Payments, Reconciliation & Customer Service

City Of Hamilton; Hamilton; On-site; CAD 51,687 - 56,178; Full time

Job summary

A municipal government in Hamilton, Ontario, is seeking a Utility Billing Lead. The ideal candidate will provide technical guidance to Utility Billing Clerks, reconcile accounts, maintain utility ownership records, and ensure excellent customer service to clients. This role requires strong analytical abilities and experience in utility billing processes. The position is full-time, offering a competitive salary range of CA$37.52 to CA$40.78 per hour based on skills and experience.

Qualifications

• Ability to perform all duties in the Utility Billing Clerk job description.
• Experience in handling customer inquiries and complaints.
• Familiarity with utility billing processes and adjustments.

Responsibilities

• Provide technical guidance to Utility Billing Clerks.
• Reconcile utility and general ledger accounts.
• Maintain up-to-date utility ownership records.

Skills

Customer service

Account reconciliation

Technical guidance

Job description

A municipal government in Hamilton, Ontario, is seeking a Utility Billing Lead. The ideal candidate will provide technical guidance to Utility Billing Clerks, reconcile accounts, maintain utility ownership records, and ensure excellent customer service to clients. This role requires strong analytical abilities and experience in utility billing processes. The position is full-time, offering a competitive salary range of CA$37.52 to CA$40.78 per hour based on skills and experience.