user support technician

DCS TECHNOLOGIES INC.; Vancouver; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the technology sector is seeking a dedicated Technical Support Analyst to provide on-site support for computer networks and systems. The role involves troubleshooting, user training, and system performance reporting. Candidates should have a relevant diploma and some experience in technical support. This position requires strong problem-solving skills and the ability to manage incidents effectively.

Qualifications

• 1 to less than 7 months of experience required.

Responsibilities

• Provide business systems, network, and Internet support to users.
• Supervise other technical support workers.
• Consult user guides and technical manuals to implement solutions.

Education

College, CEGEP, or other non-university certificate or diploma from a program of 1 to 2 years

Job description

Overview

Languages

English

Education

• College, CEGEP, or other non-university certificate or diploma from a program of 1 to 2 years

Experience

1 to less than 7 months

On-site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computers
• Consult user guides, technical manuals, and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network, and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents