user support technician

EightSix Network; British Columbia; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading company in British Columbia seeks a technical support analyst to assist users with computer systems and networks. The role involves reporting on system performance, providing training, and maintaining a log of issues and solutions. Ideal candidates will have a diploma and relevant experience.

Qualifications

• 2 years to less than 3 years of experience required.

Responsibilities

• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with computer.
• Provide advice and training to users.

Education

College, CEGEP or other non-university certificate or diploma

Job description

• Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience : 2 years to less than 3 years

Tasks

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties