user support technician

Novage; Abbotsford; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated User Support Technician to join their team. This entry-level position is perfect for individuals eager to assist users with technical issues and provide training. You will play a crucial role in maintaining a log of problems and solutions, ensuring that users receive the best possible support. Your responsibilities will include consulting technical documents, supervising other support workers, and setting up equipment. If you are passionate about technology and helping others, this opportunity could be your next career move.

Qualifications

• 1-2 years of experience in technical support roles.
• Ability to consult user guides and technical manuals.

Responsibilities

• Provide user support and training for identified issues.
• Maintain a log of problems and solutions for reference.
• Set up equipment and manage incidents effectively.

Skills

Technical Support

Problem-Solving

User Training

Education

College/CEGEP

Job description

Join to apply for the user support technician role at Novagems Inc.

Overview

Languages: English

Education: College/CEGEP

Experience: 1 year to less than 2 years

Work Location: On site. Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Consult user guides, technical manuals, and other documents to research and implement solutions.
• Provide advice and training to users in response to identified difficulties.
• Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
• Participate in the redesign of applications and other software.
• Supervise other technical support workers in this group.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Manage incidents.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Information Technology

Industries

Software Development