user support technician

WIZ SYSTEMS INC.; Calgary; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in Calgary is looking for a technical support specialist to provide assistance with computer systems and networks. The role involves troubleshooting user issues, reporting system performance, and offering training. Ideal candidates will have relevant education and experience in customer service and technical support, with a focus on ensuring user satisfaction.

Benefits

Team building opportunities

Parking available

Qualifications

• 1 to 2 years of experience in a technical support role.
• Certification from a program of 3 months to less than 1 year.
• Legally able to work in Canada and willing to relocate.

Responsibilities

• Give access to computer networks.
• Report on the performance of computer systems and networks.
• Respond to user difficulties and provide solutions.

Skills

Customer service

Problem-solving

Technical support

Education

College, CEGEP or other non-university certificate

Job description

• Education : College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
• Experience : 1 year to less than 2 years

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Provide business systems, network and Internet support to users in response to identified difficulties
• Provide customer service
• Are you currently legally able to work in Canada?
• Are you willing to relocate for this position?

Other benefits

• Team building opportunities
• Parking available
• Work Term : Permanent
• Hours : 30 to 40 hours per week

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