IT Support Technician

AGAT Laboratories Ltd.; Calgary; On-site; CAD 45,000 - 60,000; Full time

Job summary

Join AGAT Laboratories, where your future can be bright! As an IT Support professional, you'll work in a dynamic, innovative environment, providing essential technical support and contributing to vital projects. We offer a competitive benefits package and a commitment to personal and professional growth.

Benefits

Comprehensive health, dental, and vision care

Paid vacation and flexible sick time

Employee Assistance Program (EAP)

Professional development opportunities

Qualifications

• Prefer a post-secondary degree or technical diploma in computer science.
• Experience with Windows environments and Office 365 required.
• Excellent written and verbal communication skills essential.

Responsibilities

• Provide technical support on software and hardware applications.
• Gather information from technicians on ongoing IT projects.
• Assist with IT tickets and conduct phishing tests.

Skills

Technical communication

Cyber-Security awareness

Customer service

Time management

Education

Post-secondary degree or technical diploma in computer science

Tools

Office 365

Advanced anti-virus software

NOC monitoring software

Windows environments

Job description

Your future is bright at AGAT!

At AGAT Laboratories, we are the next step in your career! By joining AGAT, you become part of a dynamic, purpose-driven team that fosters innovation, collaboration, and personal growth. Our dedicated professionals come together every day with passion and determination, leveraging cutting-edge science to deliver solutions that drive progress and create a more sustainable, healthier world.

What you will be doing:

• Provide technical support by assisting the IT management group on various proprietary software and hardware applications such as conducting phishing test, following up on completed IT tickets
• Work with helpdesk/network technicians by gathering information about new and ongoing IT projects
• Ability to communicate technical information
• Good understanding Cyber-Security awareness
• Proficient with ticketing, monitoring and asset IT management systems
• Enjoy working within a fast paced, multi-tasking team environment
• Demonstrate escalation best practice, time management as well as follow-up skills
• Excellent written and verbal communication skills is required
• Responsive/flexible attitude to meet operational business needs
• Able to sit/stand for extended periods; move/lift related equipment to and from sites
• Candidate must be willing and able to work outside of regular hours as needed
• Preference will be given to applicants with a reliable personal vehicle
• Willing to use personal cell phone for business use. A phone allowance will be provided
• Some travel between business locations may be required
• Other daily duties may be added and/or assigned as needed

What you bring to the table:

• Post-secondary degree or technical diploma in computer science or equivalent experience is preferred
• Knowledge in supporting Windows environments
• Experience with office 365 and advanced anti-virus/ransomware protection software including understanding security AI technology
• Advanced Microsoft Excel skills and understanding of basic PowerShell scripting considered an asset
• Knowledge of NOC monitoring software as well as cyber-security training and awareness considered an asset
• Excellent written and verbal communication skills is required
• Bilingual (French) is an asset

Why Join Us?

At AGAT Laboratories, we recognize and value our employees by offering a competitive benefits package, including:

• Comprehensive health, dental, and vision care.
• Paid vacation and flexible sick time.
• Employee Assistance Program (EAP).
• Long-term disability and life insurance.
• Professional development opportunities.

Who We Are:

AGAT Laboratories is a premier full-service laboratory operating at the cutting edge of science and innovation across North America. Our expertise spans geochemistry, biochemistry, chemistry, microbiology, geology, and engineering, enabling us to deliver comprehensive analytical solutions. These services drive progress in industries such as Mining, Environmental, Energy, Transportation, Industrial, Agri-Food, and Life Sciences.

We pride ourselves on our state-of-the-art technology, diverse expertise, and commitment to providing precise, timely, and reliable results. Beyond our technical excellence, AGAT Laboratories believes in the power of strong client relationships, fostering trust and collaboration to ensure mutual success.

Our Commitment to Community and Philanthropy:

At AGAT, we strive not only to advance science but also to make a positive impact in our communities. The AGAT Foundation is at the heart of our philanthropic efforts, supporting initiatives that improve education, environmental stewardship, and community well-being.

Through partnerships with local organizations, volunteer activities, and donations, the AGAT Foundation champions programs that inspire future generations, promote sustainable practices, and provide support to those in need. Whether funding scholarships, participating in environmental cleanups, or supporting health and wellness initiatives, AGAT is deeply invested in giving back.

Our work extends beyond the laboratory—we’re committed to creating a brighter future for our employees, clients, and the communities we serve.

Join AGAT Laboratories to be part of an organization that values not just scientific innovation but also meaningful connections and lasting contributions to society.

Inclusion and Diversity:

AGAT Laboratories is an equal opportunity employer, committed to fostering an inclusive and barrier-free workplace. If you require accommodation during any stage of the recruitment process, please inform us confidentially, and we will work to meet your needs.
Thank You for Your Interest:

We appreciate the time and effort of every applicant. Only those selected for interviews will be contacted.