user support technician

Novage; Abbotsford; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the technology sector is seeking a User Support Technician to join their team. This full-time position offers an exciting opportunity for individuals passionate about technical support. Responsibilities include providing user training, maintaining solution logs, and supervising other support staff. The ideal candidate will have a college education and 1-2 years of experience in a similar role.

Qualifications

• 1-2 years of experience in technical support.
• Completion of College / CEGEP education.
• Ability to consult user guides and technical manuals.

Responsibilities

• Consult user guides and technical manuals to implement solutions.
• Provide advice and training to users.
• Maintain a log of problems and solutions.

Skills

Technical Support

User Training

Problem Solving

Education

College / CEGEP

Job description

Join to apply for the User Support Technician role at Novagems Inc

This position offers an exciting opportunity for individuals interested in technical support within a dynamic environment.

Overview

Education: College / CEGEP

Experience: 1 year to less than 2 years

Work Location: On-site. Work must be completed at the physical location. Remote work is not available.

Responsibilities

• Consult user guides, technical manuals, and other documents to research and implement solutions.
• Provide advice and training to users in response to identified difficulties.
• Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
• Participate in the redesign of applications and other software.
• Supervise other technical support workers in this group.
• Set up equipment for employee use, including proper installation of cables, operating systems, or software.

Additional Details

Seniority Level: Entry level

Employment Type: Full-time

Job Function: Information Technology, Software Development