User Support Technician - Remote Option Available

Akerman LLP; Orlando (FL); Remote; USD 45,000 - 75,000; Full time

Job summary

Join a prestigious law firm as a User Support Technician, where you will provide essential remote support to end-users across various systems. This role requires strong IT skills, particularly in Microsoft Office 365 and Windows 10, as well as excellent communication and customer service abilities. You'll thrive in a fast-paced environment, tackling technical challenges and ensuring smooth operations for the firm's technology needs. With a focus on teamwork and independence, this position offers a unique opportunity to contribute to a leading firm while enjoying a comprehensive benefits package. If you are passionate about IT support and ready for a rewarding challenge, this role is perfect for you.

Qualifications

• Bachelor's degree in Computer Science or equivalent experience required.
• Strong communication and troubleshooting abilities are essential.

Responsibilities

• Provide remote support and troubleshoot technical issues for users.
• Assist with testing and rolling out new software, including Microsoft Office 365.

Skills

Verbal communication

Active listening

Interpersonal skills

Troubleshooting

Customer service

Education

Bachelor's degree in Computer Science

Equivalent experience

Tools

Microsoft Office 365

Windows 10

LAN technology

Printers

Smartphones

Tablets

Job description

Job Category: IT - Help Desk

Requisition Number: USERS003463

Posted: February 12, 2025

Employment Type: Full-Time

Locations

Showing 1 location

Founded in 1920, Akerman is recognized as one of the country’s premier law firms, with more than 700 lawyers in 26 offices throughout the United States.

Akerman is seeking a User Support Technician for its National Information Technology Department. This position will provide front-line remote support and guidance to end-users on the firm's computer and telephone systems.

Responsibilities include:

• Troubleshoot and resolve technical issues for firm users in all offices via remote support
• Monitor support queues, identify trends in malfunctions and errors
• Assist with testing and rolling out new software, including Microsoft Office 365

Qualifications include:

• Bachelor's degree in Computer Science or equivalent experience
• Strong verbal communication, active listening, and interpersonal skills
• Excellent computer and software troubleshooting abilities

This position works in a fast-paced, team environment and requires exceptional customer service and the capacity to work independently while managing time and tasks productively. The hours for this role are 8:30 a.m. to 5:30 p.m., with flexibility for after-hours support in the evenings, weekends, and holidays as needed. Qualified candidates MUST possess strong IT skills with a focus on Microsoft Office 365, Windows 10, and LAN technology. Proficiency with printers, smartphones, tablets, and general software application support is also required. Prior experience in a large law firm setting is a plus.

We offer an excellent compensation and benefits package. Please submit your resume, cover letter, and salary requirements. EOE