user support technician

Novagems Inc; Abbotsford; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player seeks a dedicated Technical Support Specialist to join their team. In this role, you will be responsible for providing exceptional support to users, offering training, and managing technical incidents. Your expertise will help improve user experience and contribute to the redesign of applications and software. This position requires on-site work, fostering a collaborative environment where you can lead and mentor fellow team members. If you have a passion for technology and enjoy solving problems, this opportunity is perfect for you.

Qualifications

• 1-2 years of experience in technical support roles.
• Strong problem-solving and user training skills are essential.

Responsibilities

• Provide technical support and advice to users facing difficulties.
• Supervise other technical support workers and manage incidents.

Skills

Technical Support

User Training

Problem Solving

Equipment Setup

Education

College/CEGEP

Job description

Overview

Languages

English

Education

• College/CEGEP

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Manage incidents