Senior Process Manager - Finance Shared Services

RBC; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

RBC in Toronto seeks a Senior Manager, Process Owner for Accounting Services, FAS and CAS within Finance Shared Services. You will lead a team to define end-to-end processes, establish KPIs, and drive transformation using AI, RPA, and digital enablers to improve efficiency, risk controls, and client satisfaction.

The role requires a Bachelor’s degree in business/finance, 5+ years of operations leadership, and banking process optimization experience.

Qualifications

• Bachelor’s degree in business, finance, or equivalent.
• 5+ years of progressive operations or process management with 3+ years in leadership.
• Experience in process optimization and transformation programme delivery.
• Knowledge of Accounts Payable/Receivable, Fixed Assets, Journal Postings, and Payments.
• Experience leading teams of 3 or more directs.
• Strong regulatory and control framework understanding in banking.

Responsibilities

• Lead a high-performing team of process experts and mentor talent.
• Define and maintain end-to-end processes across AS, FAS and CAS with KPIs.
• Identify transformation opportunities using AI, RPA, and digital enablers.
• Build business cases with cross-functional stakeholders to drive initiatives.
• Serve as escalation partner with data-driven KPI insights.
• Ensure risk identification, evaluation, and mitigation via controls.
• Drive process improvements while maintaining compliance and control.
• Advance employee engagement and succession planning.

Skills

Leadership

Process optimization

Stakeholder management

Analytical thinking

Regulatory compliance

Education

Bachelor's degree in business/finance

Tools

Process mapping tools

BI platforms

Job description

Job Description

What is the Opportunity?

The Senior Manager, Process Owner, Accounting Services (AS), Finance Application Services (FAS) and Cost Allocation Services (CAS) is a strategic leadership role within the Operations Process Engineering group that leads a team of process owners and subject matter experts in the creation, design, and management of end-to-end processes and procedures.

This role is responsible for supporting the Accounting Services (AS), Finance Application Services (FAS) and Cost Allocation Services (CAS) pillars in Finance Shared Services (FSS) by providing continuous improvement of processes, reducing risk and enhancing the overall efficiency and effectiveness of processes. This individual will lead transformational change in FSS and will partner with various stakeholder groups to reshape FSS processes, embedding innovation, risk discipline, and digital-first thinking into everything we do. This pivotal role combines strategic vision with hands‑on operational expertise, positioning you to drive organizational excellence through process optimization, artificial intelligence, and automation. Success is measured through delivering transformational changes that achieve measurable improvements in efficiency, risk mitigation, digitisation, and employee satisfaction.

What You Will Do

• Lead a high-performing team of process subject matter experts, fostering a culture of continuous learning, accountability, and operational excellence through coaching, mentorship, and talent development
• Define, document, and maintain end-to-end processes across AS, FAS and CAS, establishing clear scope, objectives, and key performance indicators (KPIs) to drive measurable outcomes
• Continuously identify and prioritise transformation opportunities leveraging artificial intelligence, robotic process automation (RPA), and digital enablers to improve client experience, streamline fulfilment processes, achieve efficiency gains and increased digitisation year-over‑year.
• Conduct cross-functional analysis with Operations and Lines of Business groups to build compelling business cases for transformation initiatives, maximising synergies and economies of scale across the enterprise
• Serve as primary escalation partner and strategic advisor to Lines of Business, providing operational insights, issue management, and solutions rooted in data-driven KPI analysis
• Ensure robust risk identification, evaluation, and mitigation through effective control design, continuous monitoring, and disciplined escalation protocols to reduce risk incidents
• Champion process improvement initiatives that increase productivity year-over‑year while maintaining regulatory compliance and control effectiveness
• Drive employee engagement and retention through succession planning, development planning, and targeted action plans aligned to employee engagement survey feedback

What You Will Need to Succeed

Behaviours & Abilities

Strategic Vision & Transformation Leadership: Demonstrate the ability to think beyond current-state operations and envision future-state possibilities through technology and process redesign. Lead organisational change with progressive thinking, inspiring teams and partners to embrace innovation and digital transformation.

Process Excellence & Analytical Rigor: Possess deep expertise in process mapping, control design, and performance management. Apply data-driven decision-making to identify root causes, evaluate trade-offs, and implement solutions with measurable business impact.

Collaboration & Cross-Functional Influence: Build trusted partnerships across silos, influencing stakeholders without direct authority. Navigate competing priorities with diplomatic skill, serving as a bridge between Operations and Lines of Business to drive shared success.

Risk Acumen & Control Discipline: Embed risk management into every decision and recommendation. Balance innovation with prudence, ensuring transformations are compliant, controlled, and protect RBC’s reputation and financial integrity.

People Leadership & Talent Development: Lead, develop, and inspire high-performing teams through authentic coaching, clear accountability, and recognition. Invest in your team’s growth, creating pathways for career progression and building succession depth.

Technical Fluency & AI/Automation Mindset: Understand technical applications, systems architecture, and emerging technologies (AI, RPA, digital platforms). Translate technical possibilities into operational improvements and speak fluently with technology partners.

Must-Have Experience & Accreditation

• Bachelor’s degree in business-related field (Accounting, Finance, Business Administration, or equivalent)
• 5+ years of progressive operations or process management experience, with at least 3 years in a leadership capacity
• Demonstrated expertise in process optimisation, redesign, and transformation programme delivery
• Proven knowledge of business functions including Accounts Payable/Receivable, Fixed Assets, Journal Postings, and Payment Functions
• Experience leading and developing teams of 3 or more direct reports
• Strong understanding of regulatory and control frameworks applicable to banking operations
• Strong oral and written communication skills
• Strong collaboration and stakeholder management skills
• Proficiency with process mapping tools and business intelligence/analytics platforms
• Sense of urgency with ability to handle multiple demands

Nice-to-Have Experience & Education

• MBA or advanced certification in Operations Management, Six Sigma, or Lean
• Hands‑on experience with AI, robotic process automation (RPA), or digital workflow technologies
• Background in financial services, banking operations, application maintenance or end user support functions
• Experience with transformation or enterprise-wide technology implementation programmes
• Familiarity with RBC systems, platforms, or operational models
• SOX Controls knowledge to meet process requirements.

What’s in It for You?

Our Purpose & Culture

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reach our potential, make a difference to our communities, and achieve success that is mutual.

Your Rewards & Opportunities

• A comprehensive Total Rewards Program including bonuses and flexible benefits, with competitive compensation aligned to your role and experience
• The ability to make a difference and lasting impact through your leadership and contributions to RBC’s operational excellence and client success
• Work in a dynamic, collaborative, progressive, and high-performing team where innovation, personal initiative, and hard work are recognised and rewarded
• Opportunities to take on progressively greater accountabilities and advance your career within RBC’s leadership pipeline and organisational structure

Job Skills

Adaptability, Decision Making, Delegating Tasks, Interpersonal Relationship Management, Leadership, Operational Efficiency, Process Improvements, Time Management

Additional Job Details

Address

180 WELLINGTON ST W:TORONTO

City

Toronto

Country

Canada

Work hours/week

37.5

Employment Type

Full time

Platform

TECHNOLOGY AND OPERATIONS

Job Type

Regular

Pay Type

Salaried

Posted Date

2026-08-04

Application Deadline

2026-08-25

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programmes intended to foster a workplace based on respect, belonging and opportunity for all.