Upscale HCM Consultant — Client Advisor (Upmarket)

Automatic Data Processing, Inc.; Burnaby; On-site; CAD 59,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Matched Retirement Savings

Wellness Program

Volunteer Time Off

Job summary

ADP is hiring a dedicated HCM Consultant, Upmarket Accounts Services (MAS, Upmarket) in Burnaby, BC. You will serve as the main client contact for payroll support, manage about 30 clients, and leverage ADP WorkforceNow to deliver solutions.

The role emphasizes building relationships, delivering trusted advisory service, and growing knowledge through training. Strong communication and problem-solving are essential; a Bachelor's degree is required.

Qualifications

• Minimum 1 year in a customer service environment.
• Bachelor's Degree or its equivalent in post-secondary education and experience.
• Strong focus on client satisfaction and professional client interaction.

Responsibilities

• Serve as a dedicated HCM Consultant for payroll module ADP WorkforceNow.
• Manage and support a client base of ~30 clients as the main payroll contact.
• Build relationships and provide solutions through root cause analysis.
• Act as a trusted advisor and contribute to client success and satisfaction.

Skills

Client relations

Communication

Problem solving

Time management

Teamwork

Education

Bachelor's degree or equivalent

Job description

ADP is hiring a dedicated HCM Consultant, Upmarket Accounts Services (MAS, Upmarket) in Burnaby, BC. You will serve as the main client contact for payroll support, manage about 30 clients, and leverage ADP WorkforceNow to deliver solutions.

The role emphasizes building relationships, delivering trusted advisory service, and growing knowledge through training. Strong communication and problem-solving are essential; a Bachelor's degree is required.