HCM Consultant – Upmarket Payroll Specialist

Automatic Data Processing, Inc.; Toronto; On-site; CAD 59,000 - 95,000; Full time

Job summary

ADP is hiring a dedicated HCM Consultant for Upmarket Accounts Services. You will be the main payroll support contact for about 30 clients, building rapport and trust while delivering timely, accurate HR solutions.

The role emphasizes client satisfaction, professional communication, and the ability to manage multiple client relationships in a fast-paced environment. Training and guidance from ADP help you succeed.

Qualifications

• Minimum of 1 year in a customer service environment.
• Bachelor’s Degree or equivalent in post-secondary education and experience (preferably in business and/or human resources).
• A strong focus on client satisfaction in payroll/HR services.

Responsibilities

• Serve as a dedicated HCM Consultant for Upmarket Accounts Services and be the main payroll support contact.
• Manage and support a client base of ~30 clients, acting as their primary point of contact.
• Leverage knowledge of ADP products to provide effective solutions for client questions.
• Resolve issues and identify root causes through strong communication and analysis.

Skills

Client communication

Relationship building

Active listening

Time management

Education

Bachelor’s degree in business or HR

Job description

ADP is hiring a dedicated HCM Consultant for Upmarket Accounts Services. You will be the main payroll support contact for about 30 clients, building rapport and trust while delivering timely, accurate HR solutions.

The role emphasizes client satisfaction, professional communication, and the ability to manage multiple client relationships in a fast-paced environment. Training and guidance from ADP help you succeed.