Unit Manager , Retail Brands

Compass Group Canada; Peterborough; On-site; CAD 50,000 - 52,000; Full time

Job summary

Compass Group Canada is seeking a Unit Manager to lead the day-to-day operation of a client unit in Ontario. You will drive financial performance, oversee foodservice operations, and ensure food quality, safety compliance, and client satisfaction in line with Compass standards.

Responsibilities include budgeting, inventory management, recruiting and developing frontline teams, building strong client relationships, and delivering services that meet contractual obligations.

Qualifications

• Minimum 2 years of foodservice or related management experience.
• Certification such as ProServe, Food Safe, Basic First Aid or equivalent.
• Strong understanding of food, labour, inventory, and operational cost controls.
• Demonstrated leadership, coaching, mentoring, and team development skills.
• Ability to develop positive client relationships and deliver exceptional customer service.
• Strong organizational, problem-solving, and communication skills with the ability to manage multiple priorities.

Responsibilities

• Drive the financial performance of the unit through budgeting, cost control, inventory management, and operational planning.
• Lead foodservice operations, including production, service delivery, menu execution, purchasing, and inventory management.
• Recruit, hire, train, schedule, and performance manage associates while fostering a positive and engaged workplace culture.
• Build and maintain strong client relationships and ensure a high level of customer satisfaction with food quality and service delivery.
• Monitor operational performance through customer feedback, financial reporting, inspections, and quality audits, implementing corrective actions as required.
• Ensure compliance with Compass Quality Assurance programs, food safety standards, Occupational Health & Safety legislation, WHMIS requirements, and contractual obligations.
• Conduct workplace inspections, food safety audits, safety talks, incident investigations, and maintain required compliance documentation.
• Manage weekly inventory reporting, food ordering processes, and cost management initiatives to optimize profitability and operational efficiency.
• Support sales, marketing, catering, and promotional initiatives while maintaining service and presentation standards.
• Ensure the proper maintenance, cleanliness, sanitation, and readiness of facilities, equipment, and foodservice areas.

Skills

Leadership

Budgeting

Inventory management

Food safety knowledge

Customer service

Operational cost controls

Microsoft Word

Excel

Outlook

Tools

Microsoft Word

Excel

Outlook

Job description

The salary range for this position is $50,000 to $52,000 annually. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence-based tools may be used at certain stages of the recruitment and applicant screening process.

As the Unit Manager, you are responsible for the overall leadership and day-to-day operation of the unit, ensuring operational excellence, financial performance, food quality, safety compliance, and client satisfaction. You will lead frontline teams, oversee foodservice operations, manage budgets and inventories, and ensure services are delivered in accordance with Compass standards and contractual obligations.

Now, If You Were To Come On Board As Our Unit Manager, We'd Ask You To Do The Following For Us

• Drive the financial performance of the unit through effective budgeting, cost control, inventory management, and operational planning.
• Lead foodservice operations, including food production, service delivery, menu execution, purchasing, and inventory management.
• Recruit, hire, train, schedule, and performance manage associates while fostering a positive and engaged workplace culture.
• Build and maintain strong client relationships and ensure a high level of customer satisfaction with food quality and service delivery.
• Monitor operational performance through customer feedback, financial reporting, inspections, and quality audits, implementing corrective actions as required.
• Ensure compliance with Compass Quality Assurance programs, food safety standards, Occupational Health & Safety legislation, WHMIS requirements, and contractual obligations.
• Conduct workplace inspections, food safety audits, safety talks, incident investigations, and maintain required compliance documentation.
• Manage weekly inventory reporting, food ordering processes, and cost management initiatives to optimize profitability and operational efficiency.
• Support sales, marketing, catering, and promotional initiatives while maintaining service and presentation standards.
• Ensure the proper maintenance, cleanliness, sanitation, and readiness of facilities, equipment, and foodservice areas.

Role

Think you have what it takes to be our Unit Manager? We're committed to hiring the best talent for the role. Here's how we'll know you'll be successful in the role:

• Minimum 2 years of foodservice, hospitality, or related management experience especially with brand such Tim Hortons, Subway or related is required
• ProServe, Food Safe, Basic First Aid, or equivalent food safety certification required.
• Strong understanding of food, labour, inventory, and operational cost controls.
• Demonstrated leadership, coaching, mentoring, and team development skills.
• Ability to develop positive client relationships and deliver exceptional customer service.
• Strong organizational, problem-solving, and communication skills with the ability to manage multiple priorities.
• Proficiency with Microsoft Word, Excel, and Outlook; culinary knowledge or experience is considered an asset.