Unit Clerk - Urgent Care

Alberta Health Services; Edmonton; On-site; CAD 39,000 - 48,000; Part time

Job summary

Alberta Health Services is seeking a Unit Clerk to support the East Edmonton Urgent Care Centre. You will facilitate communication between health professionals, patients and families, and manage records, orders, and scheduling with a focus on confidentiality and efficiency.

The role involves reception duties, transcription of physician orders, and coordinating tests and treatments within a fast-paced urgent care setting. Shift patterns include days, evenings, nights and weekends.

Qualifications

• Grade 12 or equivalent required.
• Unit Clerk course or equivalent training required.
• Minimum 1 year of acute care Unit Clerk experience required.
• Medical Terminology knowledge required.
• Experience with Connect Care or similar EHR required.
• Excellent interpersonal and customer service skills required.
• Strong organizational and prioritization abilities; independent work capability.

Responsibilities

• Coordinate communications between health professionals, departments, patients, and families.
• Maintain patient records and charts.
• Transcribe and process physician orders.
• Schedule patient tests and/or treatments.
• Reception, greeting and directing visitors as needed.
• Ensure confidentiality of patient information.

Skills

Attention to detail

Prioritization

Adaptability

Interpersonal skills

Customer service

Cross-cultural sensitivity

Organizational skills

Independence

Education

Grade 12 or equivalent

Unit Clerk course or equivalent training

Tools

Connect Care

Job description

Not a 9 to 5? Neither are we. East Edmonton Urgent Care is growing and hiring a Unit Clerk who prefer evenings, nights, weekends, and work that makes a real difference. At this time, patient intake hours are Monday to Friday from 5:00 PM to 10:00 PM, and Saturdays and Sundays from 8:00 AM to 10:00 PM. While intake ends at those times, care often continues beyond intake hours, and some shifts may extend as late as 2:00 AM to ensure patients already in the centre receive safe, complete, and uninterrupted care. Reporting to the Manager, you will play a vital role within a dynamic multidisciplinary team, helping keep the clinic running seamlessly while directly supporting the patient care journey. As the central hub of communication, you’ll connect health professionals, departments, patients, and families, ensuring information flows efficiently and confidentially at all times. From coordinating bookings and referrals to welcoming and guiding patients, maintaining accurate records, transcribing physician orders, and arranging tests and treatments, your work keeps everything moving forward. In this fast-paced urgent care environment, your ability to stay organized, adapt quickly, and confidently manage shifting priorities will shine. You’ll collaborate closely with the team, making a real difference in both the flow of care and the overall patient experience. If you thrive in an energetic setting where no two shifts are the same and your contributions truly matter, this is your opportunity to be part of a supportive, patient-centered team making an impact every day.

Description:

As a Unit Clerk, you will be responsible for the efficient flow of communication between health professionals, departments, patients and families while maintaining confidentiality of patient information. You will also be responsible for a variety of administrative tasks which may include reception, greeting and directing visitors, patients and health professionals, maintaining patient records and charts, transcribing and processing physician orders as well as scheduling patient tests and/or treatments. You will also be responsible for performing a range of administrative activities in support of the unit.

• Union: AUPE GSS
• Unit and Program: East Edmonton Urgent Care Centre
• Primary Location: East Edmonton Health Centre
• Multi-Site: Not Applicable
• FTE: 0.40
• Posting End Date: 09-OCT-2026
• Temporary Employee Class: Temp P/T Benefits
• Date Available: 19-OCT-2026
• Temporary End Date: 11-OCT-2027
• Length of Shift in weeks: 12
• Shifts per cycle: 24
• Days Off: As Per Rotation
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

• Classification: Unit Clerk
• Union: AUPE GSS
• Unit and Program: East Edmonton Urgent Care Centre
• Primary Location: East Edmonton Health Centre
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.40
• Posting End Date: 09-OCT-2026
• Temporary Employee Class: Temp P/T Benefits
• Hours per Shift: 7.75
• Length of Shift in weeks: 12
• Shifts per cycle: 24
• Shift Pattern: Days, Evenings, Nights, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.Completion of an accredited Unit Clerk Course or equivalent training program.

Additional Required Qualifications:

A minimum of one (1) year of recent experience as a Unit Clerk in an acute care setting is required and considered essential for this role. Completion of a Medical Terminology course is required. The ideal candidate demonstrates strong attention to detail, with the ability to effectively prioritize and adapt in a fast-paced environment with frequent interruptions and changing demands. Excellent interpersonal and customer service skills, including cross-cultural sensitivity, are required, along with strong organizational abilities and the capacity to work independently with a high degree of initiative. Experience using Connect Care or an equivalent electronic health record system is required.

Preferred Qualifications:

Experience in an urgent care setting is considered an asset. Proficiency with computerized admission, discharge, and transfer (ADT) systems would be beneficial.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

Create and manage profiles for future opportunities.