Unit Clerk

Alberta Health Services; Edmonton; On-site; CAD 39,000 - 48,000; Full time

Job summary

The Royal Alexandra Hospital Emergency Department is seeking a Unit Clerk to manage front-line reception, information flow, and confidential record-keeping for patients, families and staff. You will coordinate with the inter-disciplinary team and other hospital units to ensure smooth operations.

You will greet visitors, transcribe orders, schedule tests, and oversee unit transport while maintaining accurate patient records in Connect Care.

Qualifications

• Completion of Grade 12 or equivalent.
• Completion of an accredited Unit Clerk Course or equivalent training program.
• Experience as a Unit Clerk within a tertiary care center within the past year.

Responsibilities

• Answer and direct calls courteously and facilitate communication between the Emergency Department and other hospital units and community providers.
• Book service requests, oversee unit transport and lab specimen quality control.
• Reconcile medical records within Connect Care and oversee referrals.
• Maintain patient records and charts, transcribe physician orders, and schedule patient tests or treatments.

Skills

Unit Clerk experience

Respectful communication

Interpersonal collaboration

Time management

Organizational skills

Education

Grade 12 or equivalent

Unit Clerk Course

Tools

Connect Care

IRequest

Job description

The Unit Clerk functions as a receptionist and clerk for the Royal Alexandra Hospital Emergency Department. It is a dynamic, fast paced position that requires strong time management and communication skills. This position is a coordinator and a central source of information and record keeping relating to the activities, communication and service for patients, their families, and staff. The Unit Clerk acts as a liaison between members of the inter-disciplinary team as well as other hospital and non-hospital staff. Duties of a Unit Clerk include, but are not limited to, answering and directing phone calls in a courteous manner; facilitating communication between the Emergency department and others hospital units and community providers; booking service requests; overseeing unit transport; overseeing lab specimen quality control; reconciling medical records within Connect Care, and overseeing referrals.

Description:

As a Unit Clerk, you will be responsible for the efficient flow of communication between health professionals, departments, patients and families while maintaining confidentiality of patient information. You will also be responsible for a variety of administrative tasks which may include reception, greeting and directing visitors, patients and health professionals, maintaining patient records and charts, transcribing and processing physician orders as well as scheduling patient tests and/or treatments. You will also be responsible for performing a range of administrative activities in support of the unit.

• Union: AUPE GSS
• Unit and Program: Emergency
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 09-OCT-2026
• Employee Class: Regular Full Time
• Date Available: 19-OCT-2026
• Length of Shift in weeks: 12
• Shifts per cycle: 42
• Days Off: As Per Rotation
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

• Classification: Unit Clerk
• Union: AUPE GSS
• Unit and Program: Emergency
• Primary Location: Royal Alexandra Hospital
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 09-OCT-2026
• Employee Class: Regular Full Time
• Date Available: 19-OCT-2026
• Hours per Shift: 11.08
• Length of Shift in weeks: 12
• Shifts per cycle: 42
• Shift Pattern: Days, Nights, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.Completion of an accredited Unit Clerk Course or equivalent training program.

Additional Required Qualifications:

Experience as a Unit Clerk within a tertiary care center within the past year. Demonstrated respectful communication skills. Demonstrated interpersonal collaboration skills. Demonstrated strong time management and organizational skills.

Preferred Qualifications:

Proficient in computer skills, Connect Care trained, IRequest, etc.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

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We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

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