Unit Clerk PT - Surgery Clinics

Kingston General Hospital Inc.; Kingston; On-site; CAD 37,000 - 41,000; Part time

Job summary

Kingston Health Sciences Centre is seeking a highly organized Unit Clerk to join the Surgery Clinics team. You will be the central point of communication for patients, visitors, physicians, and the care team, supporting clinic activities and patient information management.

The role requires a 2-year Office Administration - Medical Diploma, strong organization, and excellent communication. This part-time position offers CUPE Band D compensation ($26.64 - $29.50/hour) and rotating day shifts.

Qualifications

• 2-year Office Administration - Medical diploma or equivalent.
• Strong organizational skills to prioritize competing demands.
• Excellent attention to detail in a busy environment with interruptions.
• Exceptional interpersonal and customer service skills.
• Strong verbal and written communication abilities.
• Demonstrated computer proficiency.
• Knowledge of medical terminology.
• Commitment to professionalism, teamwork, and patient-centered care.
• Proven ability to attend work regularly.

Responsibilities

• Welcome and assist patients, families, visitors, and health care team.
• Answer telephone calls professionally and efficiently.
• Coordinate patient flow, including admissions, transfers, discharges, consultations, and diagnostic appointments.
• Transcribe physician orders and implement requests for laboratory, diagnostic, and consultation services.
• Facilitate the transportation of patients, specimens, and materials required for patient care.
• Prepare and maintain patient documentation, charts, and clinic records.
• Order supplies, prepare reports and requisitions, and follow up on outstanding requests.
• Maintain confidentiality and uphold professional standards in all interactions.

Skills

Organizational skills

Attention to detail

Interpersonal skills

Verbal communication

Written communication

Computer proficiency

Medical terminology

Teamwork

Education

2-year Office Administration - Medical Diploma

Tools

Microsoft Office

Job description

Surgery Clinics
Kingston General Hospital Site
Part-Time | CUPE | Band D ($26.64 - $29.50/hour)
Position Number: 50026125
Hours of Work: Rotating shifts, 8:00 a.m. - 4:00 p.m.

Make a Difference Behind Every Patient Journey

Kingston Health Sciences Centre is looking for a highly organized and customer-focused Unit Clerk to join our Surgery Clinics team. In this important role, you will be the central point of communication for patients, visitors, physicians, and the multidisciplinary health care team.

If you thrive in a fast-paced environment, enjoy providing exceptional customer service, and take pride in keeping operations running smoothly, we would love to hear from you.

As a Unit Clerk, your work directly supports high-quality patient care by helping coordinate clinic activities, managing vital patient information, and ensuring efficient communication across the care team.

What You'll Do

As a valued member of the Surgery Clinics team, you will:

• Welcome and assist patients, families, visitors, and members of the health care team.
• Answer telephone calls and respond to inquiries professionally and efficiently.
• Coordinate patient flow, including admissions, transfers, discharges, consultations, and diagnostic appointments.
• Transcribe physician orders and implement requests for laboratory, diagnostic, and consultation services.
• Facilitate the transportation of patients, specimens, and materials required for patient care.
• Prepare and maintain patient documentation, charts, and clinic records.
• Order supplies, prepare reports and requisitions, and follow up on outstanding requests.
• Maintain confidentiality and uphold professional and ethical standards in all interactions.

What You Bring

We're looking for candidates who have:

• A 2-year Office Administration - Medical Diploma or an equivalent combination of education and experience.
• Strong organizational skills with the ability to prioritize competing demands.
• Excellent attention to detail and the ability to work accurately in a busy environment with frequent interruptions.
• Exceptional interpersonal and customer service skills.
• Strong verbal and written communication abilities.
• Demonstrated computer proficiency.
• Knowledge of medical terminology.
• A commitment to professionalism, teamwork, and patient-centered care.
• Proven ability to attend work regularly.

Employment Requirement:
A satisfactory Criminal Reference Check and Vulnerable Sector Search will be required.

Why Join KHSC?

At KHSC, you'll be part of a leading academic health sciences centre where every team member contributes to delivering exceptional patient care. We are committed to fostering a collaborative, inclusive, and supportive workplace where employees are encouraged to learn, grow, and make a meaningful impact every day.

Whether you're building on your health care administration experience or looking to grow your career in a dynamic clinical environment, this role offers the opportunity to be an essential part of the patient experience.

Additional Information

The successful applicant must be able to meet the physical demands of the position.

Please note that shift schedules and work assignments may be adjusted in accordance with operational requirements and the CUPE Collective Agreement.

KHSC is located on the ancestral lands and waters of the Anishinaabeg and Haudenosaunee and serves a wider geographical area that encompasses many Indigenous communities including Tyendinaga, Katarokwi, as well as communities within the Weeneebayko Area Health Authority. As we partner in care, discovery, and learning to achieve better health outcomes for our communities, KHSC is committed to actively advocating for and acting upon the Truth and Reconciliation Committee’s Calls to Action on Health.

Unless specifically stated, all job postings are for existing positions at KHSC. KHSCis committed to recruitment practices that support and contribute to building a respectful, diverse and inclusive workplace in compliance with legislation such as the Employment Standards Act and Accessibility for Ontarians with Disabilities Act. We welcome all applications from women, racialized persons, persons with disabilities, Indigenous Peoples, persons in the 2SLGBTQIA+ community, and members of other equity deserving groups.
Kingston Health Sciences Centre may use artificial intelligence systems to assess and screen applicants. All hiring decisions are made in accordance with KHSC policies and applicable employment legislation.

We thank all applicants, but only those selected for next steps will be contacted. Kingston Health Sciences Centre is committed to inclusive and accessible employment practices. If you require an accommodation to fully participate in the hiring process, please notify the Recruitment Team.