Unit Clerk - Emergency Department

Alberta Health Services; Calgary; On-site; CAD 59,000 - 72,000; Full time

Job summary

Alberta Health Services (Peter Lougheed Centre) seeks a Unit Clerk for the Emergency Department to manage communication between health professionals, patients and families while maintaining confidentiality. You will handle reception, charting, physician order transcription and scheduling within a fast-paced environment.

The role requires recent urban ED unit clerk experience, Epic-Connect care training, and strong multitasking abilities to support clinicians and ensure smooth patient flow.

Qualifications

• Completion of Grade 12 or equivalent.
• Completion of an accredited Unit Clerk Course or equivalent training program.

Responsibilities

• Ensure efficient flow of communication between health professionals, departments, patients and families while maintaining confidentiality.
• Provide reception, greet and direct visitors, patients and health professionals, and maintain patient records/charts.
• Transcribe and process physician orders and schedule patient tests/treatments.
• Perform a range of administrative activities to support the unit.

Skills

Multitasking

Communication

Teamwork

Professional demeanor

Education

Grade 12 or equivalent

Unit Clerk Course

Job description

Healthy Albertans, Healthy Communities. Together!Come join our team and make a difference in the lives of all patients and families at the Peter Lougheed Hospital.The Emergency Department at the Peter Lougheed Centre is entering an exciting new chapter. With the final phase of our state-of-the-art Emergency Department nearing completion, we are preparing to open a full capacity in early 2026. Reporting to the Unit Manager, the unit clerk in the Emergency Department at the Peter Lougheed Hospital works as an essential member of the multidisciplinary team.Specific Accountabilities:The Unit Clerk in the Emergency Department provides essential clerical and administrative support to ensure smooth operations and timely communication within a fast-pasted, high acuity environment. This is an outstanding opportunity to work in an advanced scope of practice. This role involved managing multiple communication systems, coordinating patient flow, supporting clinical staff, maintaining accurate health records, and adhering to AHS standards and confidentiality requirements.

Description:

As a Unit Clerk, you will be responsible for the efficient flow of communication between health professionals, departments, patients and families while maintaining confidentiality of patient information. You will also be responsible for a variety of administrative tasks which may include reception, greeting and directing visitors, patients and health professionals, maintaining patient records and charts, transcribing and processing physician orders as well as scheduling patient tests and/or treatments. You will also be responsible for performing a range of administrative activities in support of the unit.

• Union: AUPE GSS
• Unit and Program: Emergency Department
• Primary Location: Peter Lougheed Centre
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 23-OCT-2026
• Temporary Employee Class: Temp F/T Benefits
• Date Available: 16-NOV-2026
• Temporary End Date: 30-JUN-2027
• Length of Shift in weeks: 12
• Shifts per cycle: 42
• Days Off: As Per Rotation
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

• Classification: Unit Clerk
• Union: AUPE GSS
• Unit and Program: Emergency Department
• Primary Location: Peter Lougheed Centre
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 23-OCT-2026
• Temporary Employee Class: Temp F/T Benefits
• Date Available: 16-NOV-2026
• Temporary End Date: 30-JUN-2027
• Hours per Shift: 11.08
• Length of Shift in weeks: 12
• Shifts per cycle: 42
• Shift Pattern: Days, Nights, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.Completion of an accredited Unit Clerk Course or equivalent training program.

Additional Required Qualifications:

Recent Unit Clerk Experience in an urban emergency department (within the last year).Epic-Connect care trained within Emergency ASAP module currently active.Current Emergency Connect Care Referral and Consult experience.Demonstrated ability to multitask in high acuity, fast paced environment dealing with multiple competing demand.Effectively communicate with multidisciplinary team members during high pressure emergencies.Demonstrates the ability to work effectively in a team environment with conflict management skills.Demonstrates effective interpersonal and communication skills through computer, verbal and written means in a professional and mature manner.Demonstrated ability to critically think within your scope as a Unit Clerk.Must be able to bend down and pick up to 55 pounds, move from sit to standing, twist and reach up above shoulder height in frequent motions.Must be able tolerate to stand up to 90 minutes or greater at a time. Must be able to tolerate sitting at a desk and typing while staring at a computer screen and answering phone calls simultaneously for over 60 minutes at a time. Must be able to independently walk throughout a large busy department several times during shift.

Preferred Qualifications:

MUSE, Sharepoint, SIREN, Netcare, I-Request.Current Referral Management experience.Up to date ACE modules.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

Calgary Zone, Calgary, Peter Lougheed Centre