Unit Clerk

Alberta Health Services; Edmonton; On-site; CAD 39,000 - 48,000; Part time

Job summary

Alberta Health Services is seeking a Unit Clerk for the Outpatient Department/Ambulatory Care at the Royal Alexandra Hospital in Edmonton. The role involves managing patient information, scheduling appointments, and coordinating referrals to support patient care on an outpatient basis during evenings and weekends.

You will work with a multidisciplinary team, handle confidential information, and contribute to a smooth patient flow while using Connect Care and Alberta NetCare systems.

Qualifications

• Completion of Grade 12 or equivalent.
• Completion of an accredited Unit Clerk Course or equivalent training program.
• Unit Clerk certificate (including practicum) and current Health Care Provider CPR certification.

Responsibilities

• Coordinate efficient flow of communication between health professionals, patients and families.
• Maintain patient records and charts; schedule tests and treatments.
• Perform reception duties, greet and direct visitors, maintain confidentiality of patient information.

Skills

Communication skills

Attention to detail

Independent worker

Team collaboration

Problem solving

Education

Grade 12

Unit Clerk Course

Unit Clerk certificate

Tools

Connect Care

Alberta NetCare

Microsoft Windows

Microsoft Office

Microsoft Excel

Microsoft Outlook

Job description

The successful candidate is responsible for performing clerical tasks and managing patient information supporting patient care activities on an outpatient basis for an evening and weekend access clinic in Ambulatory Care. The Unit Clerk acts as a central source of information relating to patient activities including patient admissions, Alberta Netcare information, booking appointments, use of connect care to schedule appointments and complete referral work, diagnostic tests and obtaining patient lists. This position requires considerable telephone communication with patients, physician's offices and other members of the health care team. Provides clerical support including payroll entry, filing, typing, maintaining supplies and referral management.

Description:

As a Unit Clerk, you will be responsible for the efficient flow of communication between health professionals, departments, patients and families while maintaining confidentiality of patient information. You will also be responsible for a variety of administrative tasks which may include reception, greeting and directing visitors, patients and health professionals, maintaining patient records and charts, transcribing and processing physician orders as well as scheduling patient tests and/or treatments. You will also be responsible for performing a range of administrative activities in support of the unit.

• Union: AUPE GSS
• Unit and Program: Outpatient Department/Ambulatory Care
• Multi-Site: Not Applicable
• FTE: 0.70
• Posting End Date: 23-OCT-2026
• Temporary Employee Class: Temp P/T Benefits
• Date Available: 30-NOV-2026
• Temporary End Date: 30-MAY-2027
• Length of Shift in weeks: 12
• Shifts per cycle: 42
• Days Off: As Per Rotation
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

• Classification: Unit Clerk
• Union: AUPE GSS
• Unit and Program: Outpatient Department/Ambulatory Care
• Primary Location: Royal Alexandra Hospital
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.70
• Posting End Date: 23-OCT-2026
• Temporary Employee Class: Temp P/T Benefits
• Date Available: 30-NOV-2026
• Temporary End Date: 30-MAY-2027
• Hours per Shift: 7.75
• Length of Shift in weeks: 12
• Shifts per cycle: 42
• Shift Pattern: Evenings, weekends
• Days Off: As Per Rotation
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.Completion of an accredited Unit Clerk Course or equivalent training program.

Additional Required Qualifications:

Completion of Grade 12 or equivalent. Completion of an accredited Unit Clerk Course or equivalent training program. Unit Clerk certificate (including practicum), medical terminology, computer office training, and current Health Care Provider (HCP) CPR certification through the Heart and Stroke Foundation of Canada. Minimum two years of recent experience in a clinical setting, preferably in an outpatient/ambulatory care clinic. Extensive experience using Connect Care, including scheduling and complex referral management, as well as proficiency with Alberta Netcare, Microsoft Windows, Microsoft Office, Microsoft Excel, and Microsoft Outlook. Strong knowledge of medical terminology, excellent written and verbal communication skills, and the ability to work independently while contributing effectively within a multidisciplinary team. Proven ability to prioritize competing demands, adapt to changing workloads, solve problems, maintain patient confidentiality, and exercise sound judgment. Reliable, detail-oriented, and committed to incorporating the Royal Alexandra Hospital Way into daily practice. Physically able to push, pull, and assist patients in excess of 350 lbs. in wheelchairs, perform patient portering duties, and complete frequent bending, stooping, walking, and prolonged standing as required.

Preferred Qualifications:

Demonstrated customer service, conflict resolution, organizational, and interpersonal skills with a professional, courteous, and compassionate approach to caring for patients of diverse backgrounds.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

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