Unit Clerk, Clerical Resource Team

Sinai Health System; Toronto; On-site; CAD 80,000 - 100,000; Part time

Job summary

A prominent healthcare organization in Toronto is seeking a dedicated Unit Clerk to join the Clerical Resource Team. The role requires greeting and assisting patients, performing clerical tasks, and ensuring efficient data management using Cerner. The ideal candidate should possess a diploma in Medical Secretary/Office Administration and have strong organizational skills. Flexible availability for various shifts is necessary. Join us to contribute to healthcare excellence for our community.

Qualifications

• Successful completion of a diploma or degree from an accredited educational institution with preference given to those who have graduated from a Medical Secretary/Office Administration program.
• 1 year of experience working in an acute care environment.
• 1 year of experience in processing various forms of payment.

Responsibilities

• Receive, greet, screen and provide pertinent unit information to all patients, families, visitors and staff.
• Perform clerical tasks and procedures required to prepare for patient scheduling.
• Interview, admit and register patients according to departmental and hospital policies and procedures.
• Provide administrative support services to the unit.

Skills

Knowledge of Medical Terminology

Proficiency with Patient Care Systems

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Proficiency in Microsoft Outlook

Telephone and interpersonal skills

Customer service skills

Organizational skills

Time-management skills

Education

Diploma or degree from an accredited institution

Tools

Cerner

Job description

Unit Clerk, Clerical Resource Team - (14241)

Job Type: Regular Part Time

Location: Mount Sinai Hospital Campus - Toronto, ON M5G 1X5 CA (Primary)

Hours (subject to change): Must be available to work regularly on days, Monday to Friday, as well as rotating shifts on weekdays, weekends, and holidays; days, evenings, and nights (8 and 12 hour shifts) for a minimum of 24 hours per week.

Salary Scale: CAD $27.87 - $30.26 (2024 CUPE UC3A)

Job Description

Sinai Health is seeking a clerical professional to join our Clerical Resource Team (CRT) at our Mount Sinai Hospital Campus.

About this team

The Clerical Resource Team is a new team which has been created to respond to Unit Clerk staffing resource requirements. The CRT is an agile team dedicated to meeting the needs of departments across the organization which are supported by Unit Clerks. As part of the Clerical Resource Team, Unit Clerks will receive orientation and training to support multiple units. Units include: Labour & Delivery, Endoscopy, Perioperative and Pre-Admission Unit.

In this role you will

• Receive, greet, screen and provide pertinent unit information to all patients, families, visitors and staff
• Perform clerical tasks and procedures required to prepare for patient scheduling
• Interview, admit and register patients according to departmental and hospital policies and procedures
• Provide support for unit security and respond to emergency codes
• Perform data entry of patient information accurately and efficiently in Cerner Module, including required financial information (e.g. Health Care Card, insurance, credit card, etc.)
• Process patient appointments, physicians' orders and diagnostic orders
• Maintain patient charts, including the collection and input of unit specific statistics
• Support the collection, maintenance, distribution and communication of critical unit data (e.g. lab results, etc.)
• Provide administrative support services to the unit (e.g. posting notices, circulating minutes/memos, word processing, data entry, photocopying, printing documents for distribution, reception, answering, logging and transferring telephone calls, paging, patient care communication, ordering of supplies, maintain equipment, etc.)
• Participate in professional development activities (e.g. training sessions, quality improvement initiatives, policy manual reviews, etc.)
• Ensure patient confidentiality and data security at all times
• Perform other duties consistent with the job classification as required

Job Requirements

Mandatory

• Successful completion of a diploma or degree from an accredited educational institution with preference given to those who have graduated from a Medical Secretary/Office Administration program

Preferred

• 1 year of experience working in an acute care environment
• 1 year of experience in processing various forms of payment
• Proficient in Cerner

Skills and Knowledge

• Knowledge of Medical Terminology
• Proficiency with Patient Care Systems
• Proficiency in Microsoft Word, Excel, and Outlook
• Skilled at setting priorities and handling multiple tasks simultaneously; demonstrated flexibility and initiative
• Demonstrated ability to effectively interact with all levels of staff, patients and their families
• Ability to work independently and as a team player on the unit, with other departments and external stakeholders
• Proven organizational and time-management skills with a demonstrated ability to exercise tact, discretion and good judgment
• Demonstrated telephone, interpersonal and customer service skills required; compassion and good public relations skills are necessary when dealing with anxious patients and families
• Proven conflict management, problem solving and decision making skills
• Demonstrated proficiency in communication skills, both verbal and written
• Demonstrated satisfactory work performance and attendance history

Note: This position requires a minimum 40 wpm keyboarding/data entry speed.

If this sounds like you and you’re ready to build your career within clerical support, apply now and let us know why you would be a great addition to our team.

Sinai Health is comprised of Mount Sinai Hospital, Hennick Bridgepoint Hospital, Lunenfeld‑Tanenbaum Research Institute and our system partner Circle of Care. We deliver excellent care in hospital, community and home, focusing on the comprehensive needs of people. Sinai Health discovers and translates scientific breakthroughs, pushes boundaries for health solutions and educates future clinical and scientific leaders. Clinical areas of specialization include rehabilitation and complex continuing care, surgery and oncology, urgent and critical care, and women’s and infants’ health. The Lunenfeld‑Tanenbaum Research Institute ranks among the top ten biomedical research institutes in the world. Sinai Health is a full affiliate of the University of Toronto.

As an equal opportunity employer who understands that diversity enriches our community and culture, we invite applications from all qualified candidates including Indigenous Peoples, racialized people, disabled people/people with disabilities, women, and members of 2SLGBTQIA+ communities. If you require accommodation(s) due to disability at any point during the application and hiring process, please contact 416‑586‑4800 ext. 7050, or email [e-mail].