Unit Clerk - Ambulatory Care

Winnipeg Regional Health Authority (WRHA); Winnipeg; On-site; CAD 41,000 - 51,000; Full time

Job summary

Shared Health in Winnipeg is seeking a Unit Clerk to support ambulatory care operations at the Health Sciences Centre Spine Clinic. The role handles patient intake, charting, order transcription, and scheduling, while ensuring data accuracy and timely communication with the care team.

The incumbent will work in a multidisciplinary environment, using hospital information systems and scheduling tools, and will maintain supplies and assist with reporting.

Qualifications

• Typing and data entry proficiency required.
• Strong English language skills (oral and written).
• Ability to organize and prioritize work in a fast-paced clinic.
• Ability to work independently and as part of a team.

Responsibilities

• Greet patients, receive them in clinic/unit, document accurately.
• Answer telephone calls, determine urgency, forward messages as needed.
• Assemble and maintain patient charts; transcribe orders.
• Schedule appointments and tests; obtain results and relay them.
• Enter patient data into information systems.
• Maintain clinic/unit supplies and compile statistics as required.
• Follow hospital policies and clinic SOPs; ensure accuracy.

Skills

Typing 40 wpm

Excellent English

Time management

Independent work

Communication

Self-development

Multitasking

IT literacy

Aboriginal language knowledge

Education

Unit Clerk training program

Medical terminology (75% pass)

High school education (Manitoba standards)

Tools

Hospital information systems

Scheduling systems

Job description

Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations.

Salary: $22.475, $23.136, $23.816, $24.515, $25.238, $25.982

Position Overview

Reporting to the Manager Health Services, or Nurse In-Charge and working as part of a multidisciplinary team, the incumbent receives patients to clinic/unit and ensures appropriate documentation is completed accurately. Acts as communication link for the unit, answering telephone calls, determining urgency, and forwarding calls or taking and relaying messages. Obtains, assembles and maintains charts. Transcribes physicians’ orders. Schedules appointments/tests for patients and obtains test results. Performs a variety of tasks for the care and comfort of patients. Prepares payroll information for the area. Maintains clinic/unit supplies, compiles statistical information and performs other miscellaneous duties as required. Enters patient data into applicable information systems. Follows all HSC policy and procedures and or specific clinic standard operating procedures.

Experience

• Previous related work experience preferred.
• Current hospital-based information systems/programs; scheduling systems/programs preferred.

Education (Degree/Diploma/Certificate)

• Complete high school education, Manitoba standards.
• Successful completion of a recognized Unit Clerk training program required.
• Medical terminology (75% pass mark) required.

Certification/Licensure/Registration

Not Applicable

Qualifications And Skills

• Typing/keyboarding skills minimum 40 wpm required.
• Excellent command of the English language (both oral and written).
• Ability to organize, manage time and prioritize workload.
• Ability to work independently and as part of a team and seek assistance as necessary.
• Ability to communicate effectively.
• Ability to recognize and pursue self-development opportunities.
• Ability to respond to a variety of simultaneous demands.
• Ability to operate information technology equipment as required, e.g. fax, photocopier, computer, etc.
• Ability to perform as a team member and seek assistance as necessary.
• Preference will be given to candidates competent in an Aboriginal language and/or knowledgeable in Aboriginal customs, beliefs, and practices.

Physical Requirements

• Must be able to function effectively in a fast-paced environment with frequent interruptions.

This term position may end earlier as outlined in your collective agreement.

Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce. Indigenous applicants are encouraged to apply and to voluntarily self-identify as being of Indigenous descent in their cover letter/application.

City: Winnipeg; Site: Health Sciences Centre - HSC Spine Clinic; Work Arrangement: In Person; Anticipated Shift: Days; FTE: 1.00; Daily Hours Worked: 7.75; Annual Base Hours: 2015; Reason for Term: Other Leave; Anticipated Start Date - End Date: 09/28/2026 - 02/04/2028; Job Stream: Clinical Support; Department / Unit: Ambulatory Care; Union: CUPE; Employer: Shared Health.