Unit Clerk

Alberta Health Services; Red Deer; On-site; CAD 39,000 - 48,000; Full time

Job summary

Alberta Health Services is seeking a Unit Clerk for the Red Deer Regional Hospital Emergency Department. The role is fast-paced, coordinating information flow, booking requests, and maintaining patient records while liaising with inter-disciplinary teams.

The position supports reception and transcription duties, with focus on confidentiality, schedules, and unit staffing outside hours. Union AUPE GSS; 1.00 FTE; shifts include days/nights/weekends.

Qualifications

• Completion of Grade 12 or equivalent.
• Completion of an accredited Unit Clerk Course or equivalent training program.
• Demonstrated respectful communication skills.
• Demonstrated interpersonal collaboration skills.
• Demonstrated strong time management and organizational skills.

Responsibilities

• Answer and direct phone calls in a courteous manner;
• Facilitate communication between the Emergency department and other hospital units and community providers;
• Book service requests;
• Oversee unit transport;
• Oversee lab specimen quality control;
• Reconcile medical records within Connect Care;
• Oversee referrals;
• Attend traumas;
• Retrieve blood products from the blood bank when necessary;
• Assist with Unit Based Staffing outside staffing office hours.

Education

Grade 12

Unit Clerk Course

Respectful communication

Interpersonal collaboration

Time management

Organizational skills

ED/Acute care exp

Connect Care

iRequest

WFM

Unit-based staffing

Job description

The Unit Clerk functions as a receptionist and clerk for the Red Deer Regional Hospital Emergency Department. It is a dynamic, fast paced position that requires strong time management and communication skills. This position is a coordinator and a central source of information and record keeping relating to the activities, communication and service for patients, their families, and staff. The Unit Clerk acts as a liaison between members of the inter-disciplinary team as well as other hospital and non-hospital staff. Duties of a Unit Clerk include, but are not limited to, answering and directing phone calls in a courteous manner; facilitating communication between the Emergency department and others hospital units and community providers; booking service requests; overseeing unit transport; overseeing lab specimen quality control; reconciling medical records within Connect Care, overseeing referrals, attending traumas, retrieving blood products from the blood bank when necessary and assisting with Unit Based Staffing outside staffing office hours.

Description:

As a Unit Clerk, you will be responsible for the efficient flow of communication between health professionals, departments, patients and families while maintaining confidentiality of patient information. You will also be responsible for a variety of administrative tasks which may include reception, greeting and directing visitors, patients and health professionals, maintaining patient records and charts, transcribing and processing physician orders as well as scheduling patient tests and/or treatments. You will also be responsible for performing a range of administrative activities in support of the unit.

• Union: AUPE GSS
• Unit and Program: Emergency
• Primary Location: Red Deer Regional Hospital
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 06-NOV-2026
• Employee Class: Regular Full Time
• Date Available: 16-NOV-2026
• Length of Shift in weeks: 12
• Shifts per cycle: 42
• Days Off: As Per Rotation
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

• Classification: Unit Clerk
• Union: AUPE GSS
• Unit and Program: Emergency
• Primary Location: Red Deer Regional Hospital
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 06-NOV-2026
• Employee Class: Regular Full Time
• Date Available: 16-NOV-2026
• Hours per Shift: 11.08
• Length of Shift in weeks: 12
• Shifts per cycle: 42
• Shift Pattern: Days, Nights, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.Completion of an accredited Unit Clerk Course or equivalent training program.

Additional Required Qualifications:

Demonstrated respectful communication skills.Demonstrated interpersonal collaboration skills.Demonstrated strong time management and organizational skills.

Preferred Qualifications:

Emergency Department/Acute Care Experience.Connect Care Experience.IRequest Experience.WFM Experience.Unit Based Staffing Experience.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

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