Unit Claims Manager - Property

Intact Financial Corporation; Mississauga; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

Join a forward-thinking company as a Unit Claims Manager in Mississauga, where you will lead a dynamic team in delivering exceptional claims services. This role emphasizes leadership, technical expertise, and the continuous improvement of processes. You will be at the forefront of developing strategies that drive business success while fostering a culture of growth and collaboration. The organization values diversity and inclusion, ensuring that every voice is heard and respected. If you are passionate about making a difference and empowering others, this is the perfect opportunity to advance your career while contributing to a meaningful mission.

Benefits

Financial rewards program

Employee Share Purchase Plan

Extensive flex pension and benefits package

Flexible work arrangements

Extra days off purchase option

Annual wellness account

Access to physical and mental health resources

Dynamic workplace learning ecosystem

Inclusive employee-led networks

Community Impact program

Qualifications

• 5+ years of claims handling or leadership experience required.
• Property claims experience is an asset.

Responsibilities

• Lead a team of claims professionals to provide quality service.
• Develop and implement business plans to achieve goals.

Skills

Leadership Skills

Communication Skills

Customer Service Skills

Data Analysis

Self-Development Commitment

Education

University Degree

College Diploma

Chartered Insurance Professional (CIP) designation

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We’re looking for a Unit Claims Manager, Property, to join our growing team!

As a Unit Claims Manager for a Property team based out of Mississauga, you will be responsible for providing leadership and technical expertise to a team of claims professionals. You and your team will be accountable for providing quality service, completing work processes effectively and efficiently, and continuously identifying areas of improvement.

What you'll do here:

1. Participate in the development and implementation of business plans and manage operations to achieve key business goals
2. Provide effective leadership, motivate staff and be responsible for hiring and delivering employee performance feedback
3. Provide coaching on technical and professional skills for your team and facilitate continuous learning by building robust development plans for your employees
4. Develop, recommend and implement management and/or organizational initiatives to support company strategies including changes to organizational structure and process/technology improvements
5. Act in a consultative and advisory capacity on claims matters such as, policy interpretation and settlement negotiation to help resolve claims-related issues
6. Liaise with other claims experts on technical and administrative issues
7. Maintain productive business relationships and effective communication with other claims teams, underwriting and vendors

What you bring to the table

1. A minimum of 5 years work experience in claims handling or prior leadership experience
2. Property claims experience is an asset
3. University degree/college diploma is an asset
4. Ongoing commitment to self-development
5. Completed or are working toward a Chartered Insurance Professional (CIP) designation
6. Leadership skills including the ability to motivate and coach staff to deliver results
7. Strong communication and customer service skills
8. Self-driven attitude and an advocate of leading change
9. Ability to analyse and interpret data to drive innovation

This posting expires 08 May 2025 at 11:59pm EST

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

1. A financial rewards program that recognizes your success

2. An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

3. An extensive flex pension and benefits package, with access to virtual healthcare

4. Flexible work arrangements

5. Possibility to purchase up to 5 extra days off per year

6. An annual wellness account that promotes an active and healthy lifestyle

7. Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

8. A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

9. Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

10. Inspiring leaders and colleagues who will lift you up and help you grow

11. A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.