Underwrtiting Assistant - Commercial Auto IRCA (ECH-ON)

CAA Club Group; Mississauga; Hybrid; CAD 42,000 - 66,000; Full time

Job summary

CAA Club Group in Mississauga is seeking an Underwriting Assistant for the Commercial Auto line. The role focuses on daily administration, endorsement processing, and collaboration with the underwriting team to ensure timely, accurate service.

You will support brokers and internal teams, manage communications, and contribute to a structured, customer-focused environment. A related post-secondary education background is preferred, CIP is an asset.

Qualifications

• Post-secondary education in a related field.
• CIP would be an asset.
• Excellent communication skills, both written and verbal.
• Strong organizational and interpersonal skills with attention to detail.
• Exceptional customer service and ability to multi-task.

Responsibilities

• Provide administrative support to the underwriting team.
• Process endorsements accurately and timely.
• Manage emails and inquiries in the shared inbox.
• Handle mail and correspondence with Brokers/Agents.
• Assist with policy processing and documentation in the system.
• Support underwriting operations and other tasks as needed.

Skills

Excellent communication

Organizational skills

Interpersonal skills

Customer service

Time management

Multi-tasking

Education

Post-secondary education in a related field

CIP certification (asset)

Job description

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

Work-life harmony with access to an award-winning holistic wellness program,

Continuous learning through our robust corporate curriculum and education reimbursement program,

Incredible rewards, travel incentives, and product and service discounts,

Pay-for-performance and best-in-class recognition programs, and

Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

- The Underwriting Assistant, Commercial Auto will play a critical role in the day to day processing of various administrative components in addition to working closely with the team. Manages emails daily and responding to inquiries in the shared inbox

- Provides administrative support to the underwriting team

- Processes endorsement in an accurate and timely manner

- Performs tasks including out of sequence endorsements, letters of authorization, experience letters and cancellations

- Assigning certain files to underwriters that need immediate attention

- Counting and logging incoming electronic mail, and moving to the appropriate mailbox

- Handling all registered and returned mail from Canada Post

- Sending letters to Brokers/Agents regarding returned registered letters and mail

- Adding documentation to policy processing system where required

- Provide direct assistance and support to the Underwriting department

- Other tasks as required

*Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are

- Post-secondary education in a related field, and/or currently holds or working towards CIP would be an asset

- Excellent communication skills both oral and written

- Strong organizational and interpersonal skills with the ability to multi-task

- Exceptional customer service skills

- Ability to work collaboratively in a team environment and independently

- Strong time management skills, accuracy and attention to detail in a highly structured environment

- Ability to effectively handle multiple priorities and meet deadlines in a fast paced environment

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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