Underwriting Training & QA Specialist

Co-operators; Regina; Hybrid; CAD 73,000 - 121,000; Full time

Benefits offered by this job

Training and development

Flexible work options

Well-being programs

Volunteer days

Total rewards package

Job summary

CLIC is seeking a Group Underwriting Best Practices & Training Specialist to lead training for underwriting staff and partner with Management on performance development. The role ensures underwriting guidelines and QA programs stay current with industry trends and statutory requirements while aligning with best practices.

You will oversee training design, delivery, and communications across Group Benefits, supporting staff development and process improvements.

Qualifications

• Post-secondary diploma or industry equivalent.
• 5 years’ experience in Group Underwriting or strong Group Benefits knowledge.
• Experience developing & delivering adult learning programs.
• Excellent analytical and communication skills.

Responsibilities

• Provide training to all new and existing Underwriting staff.
• Coordinate and facilitate training sessions, case studies and presentations to the Underwriting team as well as other Group Benefits departments and Sales teams.
• Develop structured training programs that promote self-serve capabilities as well as enhance/modify existing programs to reflect the needs of the respective areas, procedures and learning styles.
• Developing, facilitating and overseeing a structured Quality Assurance program.
• Contributing to the development and maintenance of underwriting guidelines, procedures, agreements and process manuals to make sure that they are current, competitive and comply with corporate policies.
• Monitoring, communicating and supporting staff in understanding any changes or updates to existing procedures, projects or initiatives.
• Building positive relationships and provide necessary support to both internal and external clients, departments, auditors and reinsurers.

Skills

Analytical skills

Communication skills

Adult learning

Education

Post-secondary diploma

Job description

CLIC is seeking a Group Underwriting Best Practices & Training Specialist to lead training for underwriting staff and partner with Management on performance development. The role ensures underwriting guidelines and QA programs stay current with industry trends and statutory requirements while aligning with best practices.

You will oversee training design, delivery, and communications across Group Benefits, supporting staff development and process improvements.