Underwriting Best Practices & Training Specialist, Group

Co-operators; Guelph; Hybrid; CAD 73,000 - 121,000; Full time

Benefits offered by this job

Flexible work options

Paid time off

Total rewards package

Job summary

CLIC is seeking a Training Specialist in Group Benefits to design and deliver adult learning programs for Underwriting staff, with a focus on continuous improvement and staff development.

You will coordinate training sessions, create structured programs, and oversee QA processes while updating underwriting guidelines to reflect current policies and industry practices. Strong collaboration with internal teams and external partners is essential.

Qualifications

• Post-secondary diploma or industry equivalent is required.
• 5 years’ experience in Group Underwriting or strong Group Benefits knowledge is preferred.
• Experience developing & delivering adult learning programs.
• Excellent analytical and communication skills.
• Associations/designation such as ACS, CEBS, FLMI are assets.

Responsibilities

• Provide training to all new and existing Underwriting staff.
• Coordinate and facilitate training sessions, case studies and presentations to Group Benefits and Sales teams.
• Develop structured training programs promoting self-serve capabilities and update existing programs.
• Develop, facilitate and oversee a structured Quality Assurance program.
• Contribute to underwriting guidelines, procedures, agreements and manuals to stay current and compliant.
• Monitor, communicate and support staff through changes to procedures or initiatives.
• Build positive relationships and support internal and external clients, auditors and reinsurers.

Skills

Analytical skills

Communication skills

Adult learning program development

Education

Post-secondary diploma

Job description

Company: CLIC

Department: Group Benefits

Employment Type: Regular Full-Time

Work Model: Hybrid (2 days in office)

Language: English is required, French is an asset.

Additional Information: This/these role(s) is/are currently vacant

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

How You Will Create Impact

• Providing training to all new and existing Underwriting staff.
• Co-ordinating and facilitating training sessions, case studies and presentations to the Underwriting team as well as other Group Benefits departments and Sales teams.
• Developing structured training programs that promote self-serve capabilities as well as enhance/modify existing programs to reflect the needs of the respective areas, procedures and learning styles.
• Developing, facilitating and overseeing a structured Quality Assurance program.
• Contributing to the development and maintenance of underwriting guidelines, procedures, agreements and process manuals to make sure that they are current, competitive and comply with corporate policies.
• Monitoring, communicating and supporting staff in understanding any changes or updates to existing procedures, projects or initiatives.
• Building positive relationships and provide necessary support to both internal and external clients, departments, auditors and reinsurers.

To Join Our Team

• You have a post-secondary diploma or industry equivalent.
• You have 5 years’ experience in the Group Underwriting field or strong Group Benefits knowledge
• You have experience with developing & delivering adult learning programs.
• You have excellent analytical and communication skills
• Having or working towards Associate, Customer Service (ACS), Fellow, Life Management Institute (FLMI) and/or Certified Employee Benefit Specialist (CEBS) designation an asset.

How You Will Succeed

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.

What You Need To Know

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Expected salary range $72,847 - $121,411

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.