Program Assistant (80% FTE)

University of Toronto; Toronto; On-site; CAD 53,000 - 68,000; Part time

Job summary

The University of Toronto, Faculty of Applied Science & Engineering, invites applications for a Program Assistant to support minor and certificate programs. You will be the frontline contact for students, coordinating information, scheduling, and data for ACORN and Degree Explorer.

Reporting to the Associate Director, you will work with faculty across disciplines, delivering accurate program guidance, handling inquiries, and helping maintain records while promoting equity, inclusion, and

Qualifications

• Advanced College Diploma (3 years) or equivalent experience.
• Minimum two years of recent and relevant experience providing administrative support and front-line student services in a university setting.
• Experience providing prospective and current post-secondary students tailored academic program information.
• Knowledge of STEM disciplines and experience working with faculty and students.
• Proficiency with Microsoft Office Suite; experience with Quercus, ROSI, Degree Explorer.

Responsibilities

• Provide detailed information to students on minor and certificate program requirements.
• Act as the first point of contact for general inquiries on our programs.
• Respond to inquiries within the defined scope of the role and redirect as appropriate.
• Disseminate program information to current and potential students.
• Liaise with students and faculty to coordinate program activities.
• Update and maintain records on ACORN and Degree Explorer.
• Serve as a resource for non-supervisory job-related guidance.
• Assist with data collection and reporting requirements.

Skills

Customer service

Front-line support

MS Office

Quercus

ROSI

Degree Explorer

Organizational skills

Policy interpretation

Communication

Team player

Education

Advanced College Diploma (3 years)

Tools

Quercus

ROSI

Degree Explorer

Job description

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Date Posted: 10/26/2026
Req ID: 50688
Faculty/Division: Faculty of Applied Science & Engineering
Department: APSC Admin. Units
Campus: St. George (Downtown Toronto)
Position Number: 00047962
Existing Vacancy: Yes

Description:

About us:

The Faculty’s Cross-Disciplinary Programs Office provides academic and administrative leadership to enhance cross-disciplinary educational services for U of T Engineering students. We seek to provide the foundation for success in academic and student life by providing guidance to undergraduate students in choosing minors, certificates while meeting their degree requirements.

The Cross-Disciplinary Programs Office coordinates 10 minors, 17 certificates and several dedicated course offerings to support the various programs. Programs are available to all undergraduate engineering disciplines and recent data indicate that approximately 70% of graduating students are completing one or more of these programs as part of their degree.

The CDP Office involves interaction with all Faculty departments, the Registrar’s Office, and various departments and offices in the Faculty of Arts and Science and other partner faculties.

Your opportunity:

This position is an opportunity to work with students and faculty from all disciplines of engineering in a highly collaborative environment. Our leadership team provides an open, professional environment that fosters a culture built on respect, goal orientation, self-motivation, accountability, and teamwork. We believe in recognizing and valuing our employee’s contributions to the advancement of the office’s goals while promoting a strong commitment to work-life balance among our employees.

Reporting to the Associate Director, the Program Assistant provides front-line assistance and program support to the Faculty’s Minor and Certificate programs and other interdisciplinary courses and programs. The position is the front-line support for students interested in our minor and certificate programs and provides the necessary administrative assistance to keep the programs running smoothly.

Your responsibilities will include:

• Providing detailed information to students on minor and certificate program and/or course requirements
• Acting as the first point of contact for general enquiries on our programs
• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Disseminating program information to current and potential students
• Liaising with students and faculty to coordinate program activities
• Updating and maintaining records on ACORN and Degree Explorer
• Serving as a resource to others by providing (non-supervisory) job-related guidance
• Assisting with data collection and reporting requirements

Essential Qualifications:

• Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
• Minimum two years of recent and relevant experience providing administrative support and front-line student services related to academic programs and processes in a university setting. Experience in an interdisciplinary university setting is preferred.
• Must have experience providing prospective and current post-secondary students tailored academic program and policy information based on their inquiries and needs.
• Knowledge of STEM disciplines.
• Experience working directly with faculty members and students in a detail-oriented and client services role.
• High level of proficiency with personal computers and appropriate software packages including Microsoft Office Suite
• Advanced level knowledge and experience with Quercus or similar student portal.
• Proficient with ROSI and Degree Explorer or similar student information system.
• Superior organizational, communication (oral and written) and interpersonal skills, with the proven ability to explain complex processes and procedures to a wide range of audiences.
• Demonstrated commitment to equity, diversity, inclusion and the promotion of a respectful and collegial learning and working environment.
• Proven ability to accurately interpret, apply and communicate procedures and policies effectively with minimum oversight.
• Demonstrated ability to work independently and collaboratively, work well under pressure, take initiative and set priorities and organize among multiple tasks and deadlines.
• Sound judgement, discretion, tact, and diplomacy, especially when handling sensitive and confidential matters.
• Strong customer service orientation and sensitivity to deal with the needs of students, staff, and faculty professionally.
• Ability to balance competing requirements of the position and delivering timely advice and service to students, faculty and staff with high accuracy and attention to detail.

Assets (Nonessential):

• University degree.
• Knowledge of engineering undergraduate curriculum requirements.

To be successfulin this role you will be:

• Approachable
• Organized
• Team player

Note: This position is a part-time position at 80% FTE.

Closing Date: 11/03/2026, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Part-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 08 at 80% FTE -- $53,217 with an annual step progression to a maximum of $68,055. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Job descriptions are available upon request for internal applicants.

Diversity Statement

The University of Toronto embraces Diversity and is building aculture of belonging that increases our capacity to effectivelyaddress and serve the interests of our global community. Westrongly encourage applications from Indigenous Peoples,Black and racialized persons, women, persons withdisabilities, and people of diverse sexual and gender identities.We value applicants who have demonstrated a commitment toequity, diversity and inclusion and recognize that diverseperspectives, experiences, and expertise are essential tostrengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP .

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact [e-mail] .

The University of Toronto has implemented a process to substantiate Indigenous Membership/Citizenship/Enrolment for candidates who identify as Indigenous. For more information about this process, please refer to the Indigenous Substantiation Website .