Student Success and Academic Advisor

York University International; Markham; On-site; CAD 65,000 - 90,000; Full time

Job summary

York University in Markham Campus is seeking an experienced Advisor to coordinate academic advising services for future, new and continuing students across programs. The role supports student success and retention and partners with a broad network of services.

You will collaborate with Registrarial, Admissions, and Financial Services, as well as Learning Skills & Numeracy and Career Education & Development to create a seamless student experience. Travel to other York campuses is required.

Qualifications

• Master's degree or equivalent in a related field with 5 years of equivalent experience.
• Experience in high‑volume academic advising and program development.
• Ability to interpret policies and relay complex information to students.

Responsibilities

• Coordinate and deliver academic advising services for Markham Campus.
• Support student success, satisfaction, and retention across programs.
• Collaborate with Registrarial, Admissions, Financial Services, Learning Skills & Numeracy, and Career Education & Development.
• Travel to other York campuses as required.

Skills

Student-centered service

Teamwork

Conflict resolution

Relationship building

Project planning

Leadership

Academic advising

Degree requirements

Transfer credit interpretation

Communication skills

Data input and reporting

Public speaking

Interpersonal skills

Time management

Microsoft Office / Google Suite

Education

Master's degree in Education, Adult Education, Higher Education, Psychology, Student Development, Counselling, or related field

Tools

SIS

Moodle / eClass

Microsoft Office / Google Suite

Job description

Purpose

Amazing things happen when diverse communities work together to create positive change. Together, we are making things right for our communities, our planet, and our future.Markham Campus (MC) will embed York University in the heart of one of the most diverse and dynamic urban communities in the province and country. Reflecting the local economy, academic programs and research will revolve around the core themes of technology and entrepreneurship and how they are driving innovation across all areas of knowledge and society. Challenging the traditions of what a university campus can offer. Markham Campus will act as a unique meeting place for students to interact directly with employers, start-up companies, and community partners from across the region. Under the direction of the Manager, Student Success and Academic Advising ('Manager'), the Student Success & Academic Advisor ('Advisor') empowers students and facilitates their academic, personal, and professional success as they transition in and progress through the completion of their academic program(s) and university experience. This role is instrumental in advancing the objective of Markham Student Success & Advising to provide an excellent academic advising experience, both at Markham Campus and in partnership across the University.The Advisor will coordinate and deliver academic advising services for future, new and continuing students across programs offered at Markham Campus. The Advisor will contribute to the student success, satisfaction, and retention at Markham Campus. As part of Markham Campus' integrated Student Success & Advising unit, the Advisor plays a key role in building a culture of service excellence, fostering seamless transitions between students and Academic Advising, Student Support Advising (Registrarial, Admission, and Student Financial Services), Learning Skills & Numeracy Support, and Career Education & Development support services.

Education

Master's degree in Education, Adult Education, Higher Education, Psychology, Student Development, Counselling, or other directly related field or an equivalent of 5 years recent experience (defined as within the last six years) working at York University and performing the same or similar tasks. This education equivalency is in addition to the experiential requirements outlined below.

Experience

Minimum three (3) years related developmental academic advising and/or student service program development and implementation experience in a high-volume academic environment, involving project planning and coordinating programming activities and workflow. This includes interpreting and applying and relaying complex policies and legislation, advising on a variety of matters related to academic programs, assessing student academic records, in a student service area.

Skills

• Proven student-centered service delivery and commitment to service excellence.
• Ability to foster and contribute to a positive, supportive, productive, respectful and inclusive team environment of high-performance, with proven teamwork and relationship building skills.
• Proficiency in conflict resolution, demonstrating the ability to exercise sound judgment in evaluating individual situations and solving problems cooperatively with students and colleagues at all levels. Adept in appropriately escalating issues as necessary.
• Well-developed skills in relationship building with students, colleagues, management, faculty members, community partners, external partners, etc.
• Project planning, coordination and implementation.
• Demonstrated informal and collegial leadership skills.
• Complex academic advising, including degree requirements, transfer credit interpretation, academic penalties and progression.
• Developmental advising and strategies for improving academic performance.
• Knowledge of academic programs at York.
• Knowledge of and understanding degree requirements and academic legislation.
• Effective communication skills to elicit, interpret and summarize information.
• Ability to independently source and apply information from multiple resources, creating an organized repertoire for easy referencing in training, instructing students, and supporting colleagues, management, and faculty.
• Data input, collection and reporting.
• Effective public speaking and presentation skills.
• Effective interpersonal skills.
• Ability to use tact and diplomacy and discretion when dealing with others.
• Ability to recognize and respect others' diversity and individual differences.
• Ability to maintain confidentiality.
• Demonstrated good attendance and punctuality.
• Excellent attention and accuracy to detail.
• Ability to exercise good judgment in analyzing, evaluating and solving problems. Proficient in dealing with sensitive situations in an empathetic, gracious, and respectful manner.
• Knowledge of and ability to apply a wide range of resources and strategies in complex situations.
• Time management skills (effective organizational skills to handle conflicting priorities, multi-task and meet deadlines).
• Ability to work independently to identify and accomplish key objectives within an environment of high volume and frequent interruptions.
• Ability to exercise initiative and work effectively as a team member to achieve and support unit/organizational goals.
• Collaborative decision-making and supportive of outcomes.
• Competent in on-line computerized student records system (e.g., SIS), excellent word processing, spreadsheet and written communication skills to convey complex information in writing.
• Proficient in Microsoft Office/Google Suite, including Word, Excel, PowerPoint, and Outlook, with the ability to use online and learning-based technology (e.g., Moodle, eClass, blogs). Demonstrated flexibility and adaptability to support the needs of a changing student body and adapt to new or changing operational processes, procedures, and application tools in a high-volume environment.

Additional Notes

Please note: This position requires the candidate to produce a verification of degree(s), credentials(s), or equivalencies from accredited institutions and/or international equivalents at the time of interview.

Hours of work

Monday to Friday 8:30 a.m. to 4:30 p.m., 1 day per week 10:00 a.m. to 6:00 p.m. with extended hours during peak periods (until 6:30 p.m.), based on operational need. Occasional weekends for special events. Summer: Same

Requests to work overtime

Requests to work overtime may occur during peak periods. Peak periods for this position: January, May-August, September

Vacation restriction

January. May-August. September, December. Vacations are restricted to 1 person at a time, not exceeding two weeks in a row during restriction period, unless otherwise approved by Associate Director, Student Success & Advising.

Travel

Travel to other York campuses and locations for meetings with community partners is required.

EEO & Diversity Statements

The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), Indigenous Peoples and persons of any gender identity and sexual orientation. York University is committed to a positive, supportive and inclusive environment.

York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.

We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.