Undercover Loss Prevention Officers - Toronto

Securiguard Services Ltd.; Toronto; Hybrid; CAD 37,000 - 38,000; Full time

Benefits offered by this job

Full-Time Permanent

Comprehensive health benefits

Paid training

Securiguard University access

Job summary

Securiguard Services Ltd. is seeking a Task Force Officer to help maintain safety and security across our retail environments in Toronto and the GTA. You will perform surveillance, deter theft, and respond to security incidents while adhering to legal procedures.

The role requires a valid Ontario Security Guard License, First Aid & CPR, Use of Force training, and experience in loss prevention. Travel across locations and flexible hours are expected.

Qualifications

• Ontario Security Guard License (or equivalent) and First Aid/CPR certification required.
• Use of Force training and experience mandatory.
• Experience in loss prevention—retail or related environments preferred.
• Ability to travel between Toronto & GTA locations; valid driver’s license.

Responsibilities

• Conduct surveillance to deter theft and criminal activity.
• Detect and apprehend suspects in accordance with legal procedures and local police.
• Monitor CCTV and inspect premises to identify security breaches.
• Prepare and submit incident reports to database and police as needed.
• Coordinate with security team and local law enforcement for incident response.

Skills

Loss prevention

Surveillance

Arrest procedures

Criminal Code knowledge

Customer service

Liaising with law enforcement

Incident reporting

Education

Police Foundations / Criminology training

Job description

At Securiguard, we strive to make a meaningful impact in our communities by exceeding expectations and fostering a sense of safety. As Canada's leading provider of corporate security services, we are guided by our core values-Respect, Empathy, Accountability, Courtesy, and Honesty-in everything we do, ensuring the well-being of our people, our community, and the environment.

Securiguard is seeking a skilled Task Force Officer to join our elite team. If you're looking to advance your career and gain valuable experience in crime prevention, this is the opportunity for you!

Requirement:

• Valid Ontario Security Guard License and First Aid & CPR Certification required.
• Use of Force training and experience is mandatory.
• Minimum 1 years of experience in a loss prevention security role, preferably in plain clothes retail loss prevention or minimum two years of experience as a Supervisor/Tactical Guard in a HealthCare, Armed Guard, Respite Shelter, Mall/Retail, Gov't, Campus environment with strong customer service skills and a solid understanding of the Criminal Code of Canada and relevant provincial laws.
• In-house retail loss prevention experience is an asset.
• Prior experience in identifying and deterring potential shoplifters as needed.
• Skilled in apprehending shoplifters, processing arrests, and preserving evidence, including video footage.
• Strong ability to assess and execute authorized arrests is essential.
• Experience liaising with regular service guards and local law enforcement as required.
• Proficient in completing and submitting incident reports to the Resource Protection database and filing online police reports when necessary.
• Valid driver's license with the ability to travel between retail locations in Toronto & GTA.
• Willingness to work flexible hours and travel across assigned sites as needed.
• Background in military, police, or law enforcement is an asset.
• Educational background in Police Foundations, Criminology, or Protection, Security & Investigation is an asset

The Day to Day:

Each shift you will make a difference by maintaining the safety and security of the retail environment by conducting surveillance and deterring theft and criminal activity. Working discreetly among customers, you will remain vigilant for any signs of suspicious behavior or unauthorized activity. Your role involves:

• When sanctioned, detecting and apprehending individuals involved in theft or other criminal acts, adhering to legal and procedural guidelines when processing them through the local police service. Additionally, you will collaborate closely with your security team to ensure effective coverage and response to security concerns.
• Regularly monitoring CCTV systems and conducting thorough inspections of the premises are also key responsibilities to help identify and prevent security breaches.

What we offer:

• $26.50 TO $27.50 (with pay progressions based upon performance evaluations)
• Full-Time Permanent
• Comprehensive health benefits
• Paid training and development program
• Employee Perks & Scholarship Program
• Career learning (Through Securiguard University)

Training:

Completion of Use of Force Training and Lawful Subject Restraint, and Crisis Management training are requirements for this role, and also require annual recertification. The training is provided to new employees for this role, along with Securiguard University Orientations courses for skill development.

Disclaimer:

Our recruitment and selection process does not involve the use of artificial intelligence or automated decision-making systems. All applications are assessed by qualified personnel. Candidates who participate in an interview will be notified of the outcome within 45 days. Only applicants whose qualifications meet current or forecasted business needs will be contacted.

Securiguard Services Ltd. ("Securiguard") is committed to ensuring equal access to and participation in employment for persons with disabilities. Securiguard welcomes and encourages applications from persons with disabilities. Upon request, Securiguard will provide accommodation to a job applicant with a disability during all aspects of its recruitment process. If you require accommodation during this process please email: "[e-mail]"

We are a different kind of employer. To learn more about what it is like to work at Securiguard, visit us at our careers page or on Facebook or Instagram.

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