UiPath RPA Platform Support Engineer

Realign Llc; Toronto; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

Realign Llc is seeking an experienced UiPath Support professional to maintain and operate enterprise RPA platforms and IT systems. The role covers bot provisioning, platform monitoring, access management, and production operations across development, testing, and production environments.

The ideal candidate will collaborate with development, testing, security, and L2/L3 teams to ensure stable and compliant automation environments, following SDLC and change-management procedures.

Qualifications

• Hands-on experience supporting UiPath RPA environments.
• Experience with Blue Prism or other enterprise RPA platforms.
• Experience with RPA bot provisioning and environment management.
• Knowledge of Active Directory (AD) and service account administration.
• Experience with ACF2 access and entitlement management.
• Experience with virtual machines, firewall access, and application connectivity.
• Experience with log monitoring, troubleshooting, and incident management.
• Familiarity with Jira and IT service management workflows.
• Understanding of SDLC, change management, and production support processes.
• Strong troubleshooting and analytical skills.

Responsibilities

• Provision and manage RPA bots across development, testing, and production environments.
• Monitor and support enterprise automation platforms including UiPath and Blue Prism.
• Analyze application and automation logs to identify errors, discrepancies, and system issues.
• Troubleshoot automation platform issues and support overall platform stability.
• Assist with deployment and operational support for new and existing automation solutions.
• Manage user provisioning, entitlement reviews, and service accounts in AD and ACF2.
• Coordinate secure access processes through Jira and other approved workflows.
• Grant and manage application, firewall, and system access based on approved requirements.
• Ensure access activities align with internal IT security and compliance policies.
• Perform system administration activities supporting application development, testing, and deployment.
• Configure and maintain virtual machines required for RPA and application environments.
• Coordinate firewall access and application connectivity.
• Support infrastructure and application access requirements for development and production teams.
• Assist with operational readiness and environment configuration.
• Support system testing and validation activities across RPA environments.
• Supervise production debug sessions to prevent unauthorized changes and maintain system integrity.
• Ensure testing activities follow approved procedures, SDLC processes, and change-management requirements.
• Coordinate with development and testing teams to resolve environment-related issues.
• Provide Day-2 operational support for RPA and related IT systems.
• Monitor incidents, track issues, and coordinate timely resolution.
• Perform initial investigation and troubleshooting of production issues.
• Escalate complex or unresolved incidents to L2/L3 support teams.
• Maintain accurate incident, support, and operational documentation.
• Follow established SLAs, support procedures, and escalation processes.

Skills

UiPath

Blue Prism

RPA Platform Support

Access Management

Jira

Active Directory

Virtual Machines

Log Monitoring

Tools

Jira

Virtual Machines

ACF2

Job description

Realign Llc is seeking an experienced UiPath Support professional to maintain and operate enterprise RPA platforms and IT systems. The role covers bot provisioning, platform monitoring, access management, and production operations across development, testing, and production environments.

The ideal candidate will collaborate with development, testing, security, and L2/L3 teams to ensure stable and compliant automation environments, following SDLC and change-management procedures.