TWS - Sales Rep

The Wine Shop; Toronto; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a passionate sales representative to enhance customer experiences at their retail locations. This role involves ensuring customer satisfaction, assisting with purchases, and contributing to the team’s success. The ideal candidate will have a strong focus on customer service, experience with point of sale systems, and the ability to work flexible hours. With a commitment to employee development and wellness, this position offers an exciting opportunity to grow within a supportive environment while enjoying benefits like a monthly wine allotment and employee discounts.

Benefits

Monthly Wine Allotment

Wine Education and Development

Employee Discounts

Wellness Programs

Qualifications

• 2+ years of customer service experience in a retail environment.
• Experience with point of sale systems and cash handling.

Responsibilities

• Provide outstanding customer service and ensure customer satisfaction.
• Assist with product shipments and merchandising tasks.

Skills

Customer Service Excellence

Point of Sale Systems

Cash Handling

Windows Applications (Word, Excel, Outlook)

Education

Smart Serve Certification

Job description

Join to apply for the TWS - Sales Rep role at The Wine Shop

We are currently seeking a passionate and professional sales individual to join our team at The Wine Shop. Our team is dedicated to providing a superior shopping experience, celebrating every occasion with our customers, from dinner parties to solo glasses, birthdays, and engagements.

Key Responsibilities:

1. Ensure total customer satisfaction and provide outstanding customer service to every customer.
2. Assist customers with their purchases and provide product information as needed.
3. Help with product shipments and merchandising, including light cleaning of shelves and display units.
4. Handle cash transactions accurately and balance the till.
5. Follow Health and Safety rules & Security protocols within the workplace.
6. Contribute as a team player to the team’s efforts.

Minimum Requirements:

• Demonstrated guest/customer service excellence focus.
• Experience working with computer-based point of sale systems and handling cash is an asset.
• At least 2 years of customer service experience.
• Smart Serve Certification.
• Working knowledge of Windows applications including Word, Excel, and Outlook.
• Flexibility to work days, evenings, weekends, and holidays.
• Ability to lift 40 lbs regularly.

We offer a competitive hourly rate with annual increases, monthly wine allotment, wine education and development, employee discounts, and wellness programs.