Turtle Jacks West Kelowna Server Full-Time

Days-Hospitality-Limited; West Kelowna; On-site; CAD 19,000 - 25,000; Full time

Benefits offered by this job

Serving It Right

Brand and company training

Job summary

Days-Hospitality-Limited is seeking a Restaurant Server to provide warm, efficient service in a vibrant Food and Beverage setting. You will take orders and deliver food and beverages with a friendly demeanor.

You will familiarise yourself with the menu, assist bartenders, handle payments, and help maintain a welcoming dining room while upholding high hospitality standards.

Qualifications

• Customer service-focused with hospitality mindset.
• Knowledge of menu items and beverage pairing guidance.
• Ability to handle payments and cash transactions.
• Willingness to work flexible hours including evenings and weekends.
• Adherence to brand policies and procedures.

Responsibilities

• Take orders accurately and serve food and beverages politely.
• Advise guests on menu items and beverage pairings.
• Assist bartenders with mixing drinks and basic orders.
• Monitor tables to ensure guest satisfaction and timely service.
• Respond to guest requests and complaints professionally.
• Answer phones with proper greeting and provide information.
• Keep work areas, glassware and silverware clean and organized.
• Maintain stock and note items to reorder weekly.
• Process payments and manage cash transactions accurately.

Skills

Enthusiastic

Approachable

Strong interpersonal skills

Excellent verbal communication

Multi-tasking

Flexible hours

Work under pressure

Professionalism

Job description

Job Title: Restaurant Server

Department: Food and Beverage

Reports To: Restaurant Manager

Summary

A Server is responsible for taking orders and serving of food/beverages to guests in a friendly, timely and efficient manner. Engage their customers and creates a positive experience for guests. Ensure that the highest standards of hospitality are demonstrated at all times.

Positioning Statement:

The Server professionally represents the restaurant & hotel through the creation of a value based workplace environment where team mates and guests are treated in a fair, respectful and honorable manner.

Day to Day Duties & Responsibilities:

• Take orders accurately and serve food and beverages in a professional and courteous manner.

• Familiar with all drink and food menus, advise guests on which menu items to purchase and make recommendations about pairing food with beverages.

• Assist the bartenders in mixing drinks, preparing for simple orders such as draft or bottled beer.

• Observe guests and ensure tables are enjoying their food and beverages.

• Respond quickly to guest requests or complaints in a professional manner to ensure appropriate action is taken. Inform supervisors and follow up to ensure guest satisfaction.

• Answer the phone with the appropriate greeting and answer any questions within your ability.

• Routinely clean, organize work areas, glassware, and silverware.

• Keep all service areas and work stations stocked appropriately and to note items out of stock on weekly order sheet.
• Collect payments from customers, process credit card transactions, and accurately manage cash transactions.

Knowledge/Skills/Abilities:

• Enthusiastic, attentive and approachable.

• Strong interpersonal and relationship building skills.

• Excellent verbal communication skills.

• Effective multi-tasker with the ability to continuously reprioritize daily activities.

• Available to work flexible hours including late evenings, weekends, holidays and to work on-calls as needed.

• Ability to work well under pressure in a fast paced environment.

• Strong organizational and decision‑making skills.

• Maintain a workplace environment that understands and respects policies and procedures.

• Represent the restaurant/hotel and the brand in a professional manner at all times.

• Desire ongoing professional development.

Certifications Required:

• Serving It Right

• Brand and company required training as outlined during on boarding and as identified throughout your employment.