Patient Care Coordinator - Gladstone Dental Centre

Dentalcorp; Halifax; On-site; CAD 42,000 - 54,000; Full time

Job summary

Gladstone Dental Centre in Halifax is seeking a Patient Care Coordinator to greet patients, manage the front desk, and create a warm, efficient first impression.

You will coordinate appointments, maintain accurate patient records, handle calls, and assist with billing and insurance claims, contributing to a smooth, patient-centric experience.

Qualifications

• Minimum 1 year of Dental Administration experience is required.
• Experience with dental software programs is required.
• Clinical background is considered an asset.

Responsibilities

• Welcome and assist patients on arrival to create a warm first impression.
• Optimize the daily appointment schedule for full utilization and minimal gaps.
• Maintain recall system and ensure accurate, up-to-date patient records.
• Handle calls and inquiries, including scheduling, confirmations, changes, and cancellations.
• Process referrals and organize patient records and charts.
• Manage cancellations and address objections to keep appointments.
• Process billing, payments, and insurance claims professionally.

Skills

Dental Administration experience

Tools

Dental software programs

Job description

Get to Know Us

At Gladstone Dental Centre, we believe every great patient experience begins with a caring and connected team. Proudly serving the Halifax community, we're committed to providing high-quality dental care in a welcoming, supportive environment where patients feel valued and team members are empowered to do their best work. We take pride in building lasting relationships through compassion, collaboration, and exceptional service. We're looking for someone who enjoys helping others, thrives in a fast-paced environment, and wants to be part of a team that truly makes a difference. As our Patient Care Coordinator, you'll be one of the first friendly faces our patients see and a key part of creating a positive, seamless experience from start to finish. If you're passionate about customer service and enjoy working with people, we'd love to welcome you to our team.

Schedule

Full-Time Monday 8am-7pm Tuesday 8am-6pm Wednesday 8am-6am Thursday 8am-6pm Friday 8am-4pm

What Sets Us Apart

Grow Without Limits

We’ll match your ambition, curiosity and drive to be your best with award-winning education, hands-on experience, real recognition and proven pathways that grow your expertise on your terms

Brilliant Rewards

Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program

Build Your Career with Us

Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth

Culture & Flexibility

Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth

Your Role

• Welcome and assist patients upon arrival, creating a warm and positive first impression
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps
• Effectively manage the recall system and maintain accurate, up-to-date patient records
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner

About You

• Minimum 1 year of Dental Administration experience is required
• Experience with dental software programs is required
• Clinical background is considered an asset

Application Information

Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.

Our purpose is to provide the best care for our patients. We empower our people and our practices with resources and technology to deliver exceptional care and patient outcomes. We are the future of dentistry: a network-driven, entrepreneurial approach with the knowledge, scale and cutting-edge technology to transform healthcare in Canada.