Treatment Coordinator & Receptionist - Shelburne Smile Centre

Dentalcorp; Shelburne; On-site; CAD 56,000 - 62,000; Full time

Benefits offered by this job

RRSP matching

Gym discounts

Insurance savings

Entertainment deals

Employee and Family Assistance Program

Job summary

Dentalcorp in Shelburne, Ontario is seeking a Treatment Coordinator to support patients through the treatment planning process and manage scheduling and billing coordination. You will work closely with clinicians and administrative staff to ensure a smooth, patient-first experience.

The role emphasizes compassionate, organized support, familiarity with dental software, and a strong commitment to privacy and regulatory standards. This is a full-time position with a competitive wage.

Qualifications

• Previous clinical experience as a Treatment/Scheduling Coordinator is required.
• Previous Dental Assisting experience is required.
• Knowledge of dental treatment plans and ability to educate patients.
• Experience with dental software programs is required.
• Strong customer service experience.

Responsibilities

• Serve as the main point of contact for patients, explaining treatment plans, costs, and financing options.
• Coordinate appointments and follow-ups with the dental team.
• Present treatment costs, collect payments, process insurance claims, and assist with payment plans.
• Build strong patient relationships to encourage treatment acceptance, retention, and follow-up care.
• Maintain accurate patient records and ensure smooth scheduling to optimize chair time.
• Collaborate with clinical and administrative staff to deliver seamless, high-quality care.
• Uphold privacy, ethical, and regulatory standards in all patient interactions.

Skills

Treatment coordination

Dental scheduling

Customer service

Communication skills

Workflow coordination

Tools

Dental software

Job description

Get to Know Us:At Shelburne Smile Centre, we are committed to providing exceptional, personalized dental care in a welcoming and patient-focused environment. Our team takes pride in building lasting relationships with our patients and helping individuals and families achieve healthy, confident smiles. We believe in creating a positive experience at every visit by combining quality dental care with compassion, professionalism, and genuine attention to each patient’s needs.As a Treatment Coordinator, you will play an important role in helping patients understand and feel confident about their recommended treatment. You will work closely with our clinical and administrative teams to coordinate care, explain treatment plans and financial options, answer patient questions, and ensure a seamless experience from consultation through treatment. We are looking for a compassionate, organized, and personable individual who enjoys connecting with people and is passionate about making a meaningful difference in the patient experience.Schedule: Full-TimeMonday 11am-8pmTuesday 9am-5pmWednesday 9am-5pmThursday 8am-5pmFridays 9am-5pmAlternating Saturdays 9am-2pmWhat Sets Us Apart:Grow Without Limits: We’ll match your ambition, curiosity and drive to be your best with award-winning education, hands-on experience, real recognition and proven pathways that grow your expertise on your termsBrilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance ProgramBuild Your Career with Us: Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growthCulture & Flexibility: Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growthThe wage for this Treatment Coordinator position is $27-$30/hour depending on skills, experience, and location.Please note that this is a replacement job opening.Your Role:Serve as the main point of contact for patients, explaining treatment plans, procedures, costs, and financing optionsSupport treatment planning by coordinating appointments and follow-ups with the dental teamPresent treatment costs, collect payments, process insurance claims, and assist with payment plansBuild strong patient relationships to encourage treatment acceptance, retention, and follow-up careMaintain accurate patient records and ensure smooth scheduling to optimize chair timeCollaborate with clinical and administrative staff to deliver seamless, high-quality careUphold privacy, ethical, and regulatory standards in all patient interactionsAbout You:Previous clinical experience as a Treatment/Scheduling Coordinator is requiredPrevious Dental Assisting experience is requiredKnowledge and understanding of dental treatment plans and ability to educate patients is requiredExperience with dental software programs is requiredStrong customer service experienceApplication Information: Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.