Traveler Support Specialist, Groups Travel

EF Go Ahead Tours; Toronto; Hybrid; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Travel for staff

Paid vacation + holidays

Health & wellness benefits

RRSP matching

Job summary

EF Go Ahead Tours is seeking a Traveler Support Specialist to assist groups travel clients primarily by phone and email after booking. You will ensure traveler satisfaction, improve pre-departure experiences, and reinforce brand loyalty through thoughtful service.

You will thrive in a fast-paced environment, juggling tasks with strong organizational skills, a solutions-oriented mindset, and a positive, proactive approach to challenges.

Qualifications

• Recognizes great customer service and strives to provide it daily.
• Solutions oriented and positive approach to challenges.
• Ability to think on feet, stay organized and own projects end-to-end.

Responsibilities

• Serve as the primary information source for travelers after booking tours via phone and email.
• Identify opportunities to enhance the customer experience prior to departure and boost brand loyalty.
• Balance multiple tasks under pressure with attention to detail and a proactive mindset.

Skills

Customer service

Solutions oriented

Positive attitude

Structured thinking

Self-starter

Problem solving

Networker

Ownership of tasks

Team player

Job description

Traveler Support Specialist, Groups Travel

• For consideration, applicants must live/relocate to Toronto or within commutable distance to our Toronto, ON office. Enjoy the flexibility of working from home on Fridays, while collaborating in the office from Monday through Thursday.

Job Description

Traveler Support Specialist, Groups Travel

Target Start Date: September 1, 2026

• For consideration, applicants must live/relocate to Toronto or within commutable distance to our Toronto, ON office. Enjoy the flexibility of working from home on Fridays, while collaborating in the office from Monday through Thursday.

In the role of Traveler Support Specialist (TSS), you will work primarily through phone and email communication, to serve as the primary source of information to travelers after booking tours. You will identify and implement opportunities to enhance a customer's experience prior to departure while ensuring travelers' satisfaction and furthering brand loyalty to EF Go Ahead Tours post tour. As a TSS you will continuously juggle and prioritize tasks while working efficiently under pressure. Your keen attention to detail, strong organizational skills and creative approach to problem-solving feed your resolve to come up with the best solution for the customer. Your positive attitude in approaching a challenging situation will make you an ideal member of the Traveler Support team.

Who We Are Looking For

• You recognize great customer service and you strive to provide it each day
• You are solutions oriented and are known for positivity
• You enjoy structure and possess the ability to think on your feet
• You're a self-starter
• You enjoy puzzles and get great satisfaction from completing them
• An influencer - a natural networker who loves talking to people
• You are comfortable owning issues, projects and tasks from start to finish
• Above and beyond is the only way you do things
• You want to be part of a team that motivates and inspires you

Why you’ll love working here:

This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.

Work in our light-filled, conveniently located downtown office where you’ll be part of a fun, fast-paced and collaborative team, working together to make an impact. Did we mention we were voted one of Greater Toronto’s Top Places to Work 3 years in a row? Plus, enjoy free coffee and snacks!

In addition, You Can Expect

• The opportunity to travel with your customers for FREE at least once a year! Experience the product you’ll be selling first-hand by embarking on one of our unique travel itineraries alongside one of our student tour groups
• Take advantage of our professional growth and learning opportunities, including monthly trainings, workshops, and inspiring talks with global leaders and experts
• Participate in social networking opportunities by joining one of our many employee-run social groups, like book club or movie club, or any of our "EFinity" resource groups.
• Enjoy four weeks paid vacation, to rest, relax or adventure - plus 11 paid holidays
• Grow your savings with a 20% company match on your RRSP contributions (25% after 5-years!)
• Excellent health, dental, and vision coverage, along with life and disability insurance
• Wellness benefits, including an annual $500 healthy lifestyle reimbursement
• EF program discounts including travel, language schools, childcare, and more
• Discounts at local venues and businesses
• Eligibility for our Workplace Flexibility Program: our hybrid work model allows you to work from home on Fridays!

Compensation

First-year Traveler Support Specialist have an on-target earning potential of $55,000 (base salary starting at $45,000 and $10,000 bonus potential). Full comp plan details, and future earning potential will be reviewed during the interview process.

About Us

Some companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We're in the business of understanding. Between people. Between cultures.

For over half a century we've been the leader in international educational programs and experiences designed to foster such understanding. Through language, cultural exchange, academic studies, and educational travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.

You'll find our offices and schools located in some of the world's greatest cities, and filled with smart, driven people (over 50,000 of us) who push each other to be better every day. But it's what we do together - building greater understanding, breaking down barriers, and creating a better world - that makes all the difference.

Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that share a common mission of opening the world through education. EF has been recognized on Forbes 2025 and 2024 World's Best Employers and 2024 Top Companies for Women lists, Fast Company's 2025 Next Big Things In Tech, and was a 2024 App Store Award winner in Cultural Impact.

About The Team

At EF Go Ahead Tours we believe in the power of travel to widen your eyes, broaden your mind and see the world and yourself in entirely new ways. For over 35 years we've guided travelers - from young professionals to retirees, solo travelers to entire families, on carefully crafted journeys. To us, each experience is an opportunity to not just create unforgettable moments, but to inspire greater understanding between people and cultures. Every day our global team comes to work hoping to help as many people as possible share in those experiences.

Learn more about EF Go Ahead tours: www.goaheadtours.com