Travel Reservations Specialist - Great Benefits

PAL Group of Companies; San Juan de Terranova; Vor Ort; CAD 38.000 - 52.000; Vollzeit

Benefits dieser Stelle

Travel privileges

Health benefits

Pension plan

Employee stock purchase plan

Tuition assistance

Employee assistance program

Zusammenfassung

PAL Airlines in St. John's, NL is seeking a full-time Reservations Agent to join our team in Canada. You will manage reservation requests, provide product and pricing information, and ensure bookings are accurate while delivering outstanding customer service.

As a primary point of contact for travelers, you will respond to inquiries by phone, email, or chat, process changes, and coordinate with other departments to ensure smooth service delivery. Strong English communication is essential.

Qualifikationen

• High school diploma or equivalent.
• Experience in a customer service or reservations role is preferred.
• Proficiency using reservation/booking software.
• Excellent verbal and written English communication.
• Ability to multitask in a fast-paced environment.

Aufgaben

• Respond promptly and courteously to customer inquiries via phone, email, or online chat regarding reservations and availability.
• Process new reservations, modifications, and cancellations accurately using the booking system.
• Provide detailed information about products, services, pricing, and policies to assist customers in making informed decisions.
• Coordinate with other departments to ensure smooth service delivery.
• Maintain up-to-date knowledge of promotions, packages, and seasonal offers to maximize sales opportunities.
• Resolve customer complaints or issues efficiently, escalating complex cases when necessary.
• Document all interactions and transactions to ensure accurate records and reporting.

Kenntnisse

Customer service

Reservations software

Communication skills

Multitasking

Ausbildung

High school diploma

Tools

Booking software

Jobbeschreibung

PAL Airlines in St. John's, NL is seeking a full-time Reservations Agent to join our team in Canada. You will manage reservation requests, provide product and pricing information, and ensure bookings are accurate while delivering outstanding customer service.

As a primary point of contact for travelers, you will respond to inquiries by phone, email, or chat, process changes, and coordinate with other departments to ensure smooth service delivery. Strong English communication is essential.