Travel-Heavy Key Account Manager - Growth

UniFirst Corporation; Edmonton; Hybrid; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Employee Referral Program

Health Insurance

Vacation

Paid Holidays

Life Insurance

Extended Health Care

Disability Insurance

Job summary

UniFirst Corporation in Canada is seeking a diligent Key Account Manager to retain and grow our largest accounts across uniform rental, direct sale, and related services. The primary objective is to maintain 94% to 100% of the customer base and assume full accountability for account metrics.

You will build relationships with decision makers, conduct regular visits, renew contracts, and collaborate with internal teams to exceed customer expectations while expanding revenue opportunities.

Qualifications

• High school diploma required, Bachelor’s degree preferred.
• 3 to 5+ years of successful sales and/or service experience.
• Must be able to travel approximately 70% - 80% for customer interfacing.
• Excellent people, communication and interpersonal skills for relationship building.
• Strong contract and negotiation skills.
• Good judgment/decision making
• Problem solving (solutions and execution)
• Order writing, proposals and pricing

Responsibilities

• Develop and maintain relationships with key personnel and decision makers at all levels within accounts.
• Conduct regular visits and biannual account reviews.
• Use internal and external resources to retain customers, increase rental revenue, provide additional product information and develop new revenue opportunities.
• Update records with all pertinent information on a daily basis.
• Maintain customer contract/PO status and renew contracts/POs before they expire.
• Work closely with all UniFirst departments to ensure customer satisfaction.
• Generate leads to turn over to Service and Sales teams.
• Maintain internal interdepartmental relationships to ensure customer satisfaction, new business development, increased revenue, and increased profits.
• Prepare reports of business transactions and keep expense accounts.
• Communicate with manager about service and sales challenges, successes, and needs.
• Attend weekly meetings.
• Stay up-to-date on sales skills and knowledge.
• Assist the service team in stylizing uniform programs and renewing customers.
• Stay up-to-date on company capabilities and product lines.

Skills

Sales experience

Customer service

Communication

Negotiation

Education

High school diploma

Bachelor’s degree preferred

Job description

UniFirst Corporation in Canada is seeking a diligent Key Account Manager to retain and grow our largest accounts across uniform rental, direct sale, and related services. The primary objective is to maintain 94% to 100% of the customer base and assume full accountability for account metrics.

You will build relationships with decision makers, conduct regular visits, renew contracts, and collaborate with internal teams to exceed customer expectations while expanding revenue opportunities.