Key Account Manager - UniFirst Canada

UniFirst Corporation; Edmonton; On-site; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Employee Referral Program

Health Insurance

Vacation

Paid Holidays

Life Insurance

Extended Health Care

Disability Insurance

Job summary

UniFirst Corporation in Canada is seeking a diligent Key Account Manager to retain and grow our largest accounts across uniform rental, direct sale, and related services. The primary objective is to maintain 94% to 100% of the customer base and assume full accountability for account metrics.

You will build relationships with decision makers, conduct regular visits, renew contracts, and collaborate with internal teams to exceed customer expectations while expanding revenue opportunities.

Qualifications

• High school diploma required, Bachelor’s degree preferred.
• 3 to 5+ years of successful sales and/or service experience.
• Must be able to travel approximately 70% - 80% for customer interfacing.
• Excellent people, communication and interpersonal skills for relationship building.
• Strong contract and negotiation skills.
• Good judgment/decision making
• Problem solving (solutions and execution)
• Order writing, proposals and pricing

Responsibilities

• Develop and maintain relationships with key personnel and decision makers at all levels within accounts.
• Conduct regular visits and biannual account reviews.
• Use internal and external resources to retain customers, increase rental revenue, provide additional product information and develop new revenue opportunities.
• Update records with all pertinent information on a daily basis.
• Maintain customer contract/PO status and renew contracts/POs before they expire.
• Work closely with all UniFirst departments to ensure customer satisfaction.
• Generate leads to turn over to Service and Sales teams.
• Maintain internal interdepartmental relationships to ensure customer satisfaction, new business development, increased revenue, and increased profits.
• Prepare reports of business transactions and keep expense accounts.
• Communicate with manager about service and sales challenges, successes, and needs.
• Attend weekly meetings.
• Stay up-to-date on sales skills and knowledge.
• Assist the service team in stylizing uniform programs and renewing customers.
• Stay up-to-date on company capabilities and product lines.

Skills

Sales experience

Customer service

Communication

Negotiation

Education

High school diploma

Bachelor’s degree preferred

Job description

General Summary

The Key Account Manager (KAM) enhances company value by retaining and growing UniFirst’s uniform rental, directsale, and other products and services connected to our largest key accounts. The primary goal of this position is to maintain 94% to 100% of their customer base. The KAM must be fully responsible for the current status of the accountand hold total accountability for the all account metrics.

Primary Duties & Responsibilities

• Develop and maintain relationships with key personnel and decision makers at all levels within your accounts through proactive outreach and meetings on and off account site.
• Conduct regular visits and schedule biannual account reviews (use tools such as report cards to quantify service performance).
• Use internal and external resources to retain customers, increase rental revenue, provide additional product information and develop new revenue opportunities.
• Update records with all pertinent information on a daily basis.
• Maintain customer contract/PO status and renew contracts/PO’s before they expire.
• Work closely with all UniFirst departments to ensure customer satisfaction exceeds customer’s expectation.
• Generate leads to turn over to Service and Sales teams (when necessary).
• Maintain internal interdepartmental relationships to ensure customer satisfaction, new business development, increased revenue, and increased profits.

Additional Duties & Responsibilities

• Prepares reports of business transactions and keeps expense accounts.
• Communicates effectively with their manager about both service and sales challenges, successes, and needs associatedwith new business generation.
• Attends weekly meetings.
• Stay up-to-date on sales skills, professional knowledge and self-training to maximize professional growth and advancement.
• Assist the service team in stylizing uniform programs and renewing customers upon expiration.
• Stay up-to-date on Company capabilities, product lines and/or changes regarding sales and customer needs

Qualifications

• High school diploma required, Bachelor’s degree preferred
• 3 to 5+ years of successful sales and/or service experience.
• Must be able to travel approximately 70% - 80% for customer interfacing
• Excellent people, communication and interpersonal skills for relationship building.
• Strong contract and negotiation skills.
• Good judgment/decision making
• Problem solving (solutions and execution)
• Order writing, proposals and pricing

Join the team that puts customers and your future first.

Benefits

• Employee Referral Program
• Supplemental Health Insurance Benefit-Medical & Dental (includes out of country coverage)
• Life Insurance Benefit
• Optional Life Insurance
• Long Term Disability (LTD)
• Vacation
• Sick Time
• Paid Holidays
• 30% Employee Discount
• Accidental Death and Dismemberment Insurance (AD&D)
• Extended Health Care (includes out of country coverage)
• Optional Life Insurance
• EAP through RBC
• 100% Life Insurance Premiums
• 100% Accidental Death and Dismemberment premiums

UniFirst is Proud to be an Equal Opportunity Employer

UniFirst is an equal employment/affirmative action employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call to let us know the nature of your request.

UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.

Equity, Inclusion and Accessibility

UniFirst is committed to equity, inclusion, and accessibility in all aspects of employment.

We provide equal employment opportunities and prohibit discrimination or harassment on any ground protected under applicable Canadian human rights legislation, including race, colour, national or ethnic origin, Indigenous identity, creed or religion, age, sex (including pregnancy), sexual orientation, gender identity or expression, marital or family status, disability, genetic characteristics, pardoned conviction, or any other protected ground.

Accommodation During Recruitment

UniFirst is committed to providing an accessible and inclusive recruitment process. Accommodations are available upon request for candidates participating in all stages of the hiring process. If you require an accommodation during any part of the application process due to a disability or medical condition, please contact us by email at [e-mail] or through our EthicsFirst portal at UniFirst.ethicspoint.com. You may also call the EthicsFirst Hotline at [phone] to let us know the nature of your request.

Candidate Safety and Privacy

UniFirst recruiters will never request personal financial information as part of a job application. If you receive a request of this nature, please treat it as potentially fraudulent.