Travel Consultant/Account Executive - Canada

Railbookers UK Trading, Ltd.; Canada; Remote; CAD 40,000 - 60,000; Full time

Job summary

A leading travel company is seeking an Account Executive to join their team, thriving in a fast-paced sales environment. This role involves handling customer inquiries for booking rail holiday packages both domestically and internationally. The ideal candidate will possess strong selling skills, excellent communication abilities, and a passion for travel. This position offers a remote work option along with generous benefits, making it an exciting opportunity for individuals looking to grow in the travel industry.

Benefits

Work from Home

Generous PTO Package

Bonus and Incentive Plans

HCSA with Life/ADD

Retirement Plan

Familiarization Trips

Employee and Family/Friend Travel Discounts

Fitness Expense Reimbursement

Corporate Discounts

Employee Referral Bonuses

Cross-Departmental Training Opportunities

Anniversary and Birthday Perks

Years of Service Awards

Annual Reimbursements for Home Office

Qualifications

• Strong selling skills and grasp of closing techniques.
• Excellent verbal and written communication skills.
• Ability to multi-task and manage time effectively.

Responsibilities

• Provide an excellent experience on calls to drive customer loyalty.
• Achieve individual sales targets and performance goals.
• Source new sales opportunities through inbound lead follow-up.

Skills

Selling skills

Verbal communication

Written communication

Time management

Computer skills

Education

Experience in the travel industry

Job description

Job Details

Salary Range: Undisclosed

Description

About Railbookers

At Railbookers, we believe that the journey is just as fulfilling as the destination. Life onboard is full of opportunities, new experiences, and rewarding relationships.

We’re a team of diverse, talented people from around the world. As we continue to expand internationally, we strive to ensure that our culture remains alive and well -that we remain aligned and engaged. Global movements don’t spring from one individual. It takes an entire team to make an impact and do something BIG. At Railbookers, we encourage every employee to identify areas of opportunity within the organization.

Every single person at Railbookers has a passion for travel, which explains why we’re so avid about encouraging our customers to get out and discover the world for themselves. Most importantly, we embolden you to be yourself and enjoy the work you do on a daily basis. We like having a great time at work, not just outside of it.


Job Purpose:

We are looking for a talented Account Executive who thrives in a fast-paced, sales environment. This position involves taking incoming calls from customers looking to book rail holiday packages across North America, Australia and beyond. The Account Executive will be responsible for handling customer inquiries promptly and effectively in a fast-paced, team-oriented environment and will be expected to follow up with customers regularly to maximize lead potential.

Ideal candidates would preferably reside within the PST time zone to ensure alignment with the working hours for this role.

Responsibilities and Duties:

• Provide an excellent experience on calls with our travelers to drive customer loyalty and referrals.
• Consistently achieve individual sales targets, performance goals and all key metrics.
• Consistently communicate and build relationships with all of our clients and passengers.
• Motivated and disciplined to succeed in a remote work environment.
• Understand customer needs and requirements through questioning and active listening.
• Provide suggestions, prices, and book clients on domestic and international rail packages.
• Source new sales opportunities through inbound lead follow-up, outbound calls, and emails.
• Participate in weekly team trainings plus one on one coaching.
• Advise travel agents and clients concerning sales specials and promotions.
• Other duties may be assigned.

Qualifications

• Strong selling skills and grasp of closing techniques.
• Excellent verbal and written communication skills.
• Proven record of attaining goals consistently, seeking personal growth and improvement, and accountability for personal performance.
• Positive attitude and desire for personal development.
• Ability to multi-task, prioritize and manage time effectively.
• Strong computer skills and ability to quickly master new systems and programs.
• Experience in the industry and passion for travel preferred.
  

What we Offer:

• Work from Home
• Generous PTO Package
• Bonus and Incentive Plans
• HCSA with Life/ADD (Health Care Spending Account)
• Retirement Plan
• Work Away from Primary Location
• Familiarization Trips (Get paid to experience our vacations!)
• Employee and Family/Friend Travel Discounts
• Fitness Expense Reimbursement
• Corporate Discounts through Working Advantage
• Employee Referral Bonuses
• Cross-Departmental and Advanced Training Opportunities
• Anniversary, Birthday, and Recognition Perks
• Years of Service Awards
• Annual Reimbursements for Home Office (office expenses, phone, internet)