Travel agency manager

Kibbi; Calgary; On-site; CAD 45,000 - 65,000; Full time

Job summary

Kibbi is seeking an experienced Travel Operations Manager to direct day-to-day operations for our Calgary-based office. You will coordinate travel bookings, supervise staff, and implement pricing and marketing strategies to boost sales and customer satisfaction.

Ideal candidates have 5+ years in travel operations, strong organizational and analytical skills, and proficiency with Sabre, Amadeus, and CRS systems.

Qualifications

• Minimum 5 years of experience in travel operations or management.
• Experience leading staff and coordinating travel bookings.
• Excellent organizational and customer-service skills.

Responsibilities

• Direct and oversee daily operations of the travel office.
• Plan, organize and optimize scheduling and staffing.
• Coordinate international and domestic travel arrangements.
• Develop marketing strategies and pricing policies.
• Recruit, hire and supervise staff and volunteers.
• Resolve customer requests and supply issues promptly.
• Sell travel products and travel insurance; manage pre-flight docs.

Skills

Analytical

Creativity

Time management

Organized

Client focus

Ability to multitask

Education

College diploma (1–2 years)

Tools

Sabre

Amadeus

Galileo

Central reservation system

POS system

Database software

Adobe Acrobat Reader

Job description

• Work Term: Permanent
• Work Language: English
• Hours: 30 to 40 hours per week
• Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience: 5 years or more

WORK SETTING

• Willing to relocate
• Relocation costs covered by employer
• Travel agency
• Cruise ship

TASKS

• Direct and control daily operations
• Evaluate daily operations
• Plan and organize daily operations
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
• Determine merchandise and services to be sold
• Implement price and credits policies
• Develop and implement marketing strategies
• Determine staffing requirements
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Recruit, hire and supervise staff and/or volunteers
• Conduct performance reviews
• Supervise office and volunteer staff
• Supply information on package tour vacancies
• Sell travel products and travel insurance
• Pre-flight documentation
• Co-ordinate activities with local tour guides or leaders of performance groups

COMPUTER AND TECHNOLOGY KNOWLEDGE

• Point of sale system
• Database software
• Adobe Acrobat Reader
• Sabre
• Central reservation system (CRS)
• Amadeus
• Galileo

TRAVEL BOOKINGS

• International travel
• Domestic travel
• Business travel

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Sitting

PERSONAL SUITABILITY

• Analytical
• Creativity
• Efficiency
• Goal-oriented
• Hardworking
• Positive attitude
• Time management
• Client focus
• Efficient interpersonal skills
• Organized
• Patience
• Ability to multitask

EMPLOYMENT TERMS OPTIONS

• Evening
• Morning

EMPLOYMENT TERMS OPTIONS

• Day
• Weekend