Travel Consultant, Vacations

Air Transat; Quebec; Hybrid; CAD 38,000 - 58,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation and leave

Health, dental, and vision insurance

Employee discounts

Retirement savings plan

Job summary

Air Transat in Canada is seeking a Travel Consultant to plan and book dream vacations, understand client needs, and recommend destinations, itineraries, and accommodations. You will develop your client base through personalized service and proactive prospecting.

You will manage file follow-ups, including payments, changes, confirmations, and full support until return, with agencies open 7 days a week, including evenings.

Qualifications

• 5+ years of sales experience in a retail environment with targets.
• OPC certification is mandatory.
• Ability to develop strong and authentic business relationships.
• Excellent team spirit and collaboration; ability to help achieve goals.
• Strong communication skills and dynamic attitude.
• Comfortable with social media and quick software learning.
• Flexible to evenings and weekends.

Responsibilities

• Advise clients on travel options offered by partners.
• Develop and maintain a loyal clientele through personalized service.
• Prospect and create business opportunities to support sales growth.
• Manage client files from booking to trip finalization.
• Achieve monthly and annual sales and revenue targets.
• Analyze customer needs quickly and propose tailored solutions.
• Sell travel packages including complex itineraries (Apollo and Sirev).
• Stay updated on market trends and adapt to travelers' needs.

Skills

Sales experience

Communication skills

Team collaboration

Flexible schedule

Education

OPC certification

Job description

Company Description

Be part of the trip!

Our mission is to be the favorite airline of our customers and our team.

Open-mindedness, caring for others, intelligence at work and above all a good dose of fun allow us to accomplish great things every day. Our commitment has earned us the title of World's Best Leisure Airline on several occasions, and this is just the beginning.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in modern and inspiring work environments.

Job Description

As a Travel Consultant, you will accompany our clients in planning and booking their dream vacations. You will use your expertise to understand their needs and recommend suitable destinations, itineraries, and accommodations. Your role also includes business development, active prospecting, and expanding your clientele.

You will be responsible for all file follow-ups, including payments, changes, special requests, confirmations, and complete support for the client until their return from travel.

Please note that our agencies are open 7 days a week, including certain evenings.

Your main responsibilities

• Advise clients on travel options offered by our partners.
• Develop and maintain a loyal clientele through personalized and professional service.
• Conduct prospecting and create business opportunities to support sales growth.
• Ensure complete management of client files, from booking to trip finalization.
• Achieve monthly and annual sales and revenue targets.
• Quickly analyze customer needs and propose tailored solutions.
• Sell travel packages in all categories, including complex itineraries on Apollo and Sirev.
• Stay abreast of market trends, anticipate travelers' needs, and adapt to complex situations.

Qualifications

• Minimum of 5 years of sales experience in a retail environment with targets.
• Mandatory OPC certification.
• Ability to develop strong and authentic business relationships.
• Excellent team spirit and strong ability to collaborate and help each other to achieve common goals.
• Excellent communication skills and dynamic attitude.
• Comfortable with social media and ability to quickly learn new software.
• Flexibility to work a variable schedule, including evenings and weekends.

Additional Information

#LI-RD1

• Competitive salary
• Paid vacation and leave
• Health, dental, and vision insurance
• Employee discounts
• Retirement savings plan

Artificial intelligence tools are used for candidate analysis, whether to sort or pre-select profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

Transat is committed to fostering an inclusive and respectful environment where equity takes precedence. We strive to build a workforce that reflects the diversity of our customers and the communities in which we travel. We therefore encourage women, visible minorities, ethnic minorities, Indigenous peoples, and persons with disabilities to apply. Transat will accommodate persons with disabilities throughout the selection and hiring process. If you need accommodation measures, please contact us so that we can meet your needs appropriately together.