Trauma-Informed Housing Outreach Specialist

Mission-Community-Services-Society; Mission; On-site; CAD 38,000 - 43,000; Full time

Job summary

Mission Community Services Society is seeking an Outreach Worker to provide frontline support, engagement, and advocacy for individuals facing homelessness, housing instability, mental health challenges, and related barriers. This role conducts mobile outreach from various community settings within a trauma-informed framework and collaborates with partners to coordinate housing and support services.

You will build relationships, assess needs, develop individualized plans, and assist clients in

Qualifications

• Diploma or Degree in Social Work, Psychology, Mental Health and Addictions, Human Services or related field.
• Minimum two years of direct frontline experience with vulnerable populations.
• Experience in outreach, case management, housing support, mental health, addictions, or homelessness services.
• Experience with trauma-informed and client-centered practices.
• Strong interpersonal, communication and relationship-building skills.
• Proficiency with Microsoft 365 applications (Word, Excel, Outlook, SharePoint).
• Experience using case management databases and reporting systems such as HIFIS is an asset.

Responsibilities

• Conduct proactive street and community outreach to individuals experiencing homelessness or housing instability.
• Engage clients in a culturally safe and trauma-informed manner.
• Maintain regular contact with clients to support stability and well-being.
• Provide information and referrals to community resources and support services.
• Assess client needs, strengths, barriers, and risks.
• Develop individualized support plans and assist clients in achieving goals.
• Support clients in accessing housing, healthcare, mental health services, addiction treatment, and income assistance.
• Advocate on behalf of clients to reduce barriers and improve service access.
• Assist with safety planning and crisis response.
• Maintain accurate client records and case notes.
• Complete reports, assessments, referrals, and tracking requirements.

Skills

Crisis intervention

De-escalation

Trauma-informed care

Harm reduction

Interpersonal skills

Documentation

Time management

Team collaboration

Advocacy

Cultural safety

Education

Diploma or Degree in Social Work or related field

Tools

HIFIS

SharePoint

Microsoft 365

Case management software

Job description

Mission Community Services Society is seeking an Outreach Worker to provide frontline support, engagement, and advocacy for individuals facing homelessness, housing instability, mental health challenges, and related barriers. This role conducts mobile outreach from various community settings within a trauma-informed framework and collaborates with partners to coordinate housing and support services.

You will build relationships, assess needs, develop individualized plans, and assist clients in