Transit Operations Manager — Hybrid, Flexible Growth & Impact

City of Burlington; Burlington; In loco; CAD 110.000 - 140.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working hours

Pension and benefits package

Hybrid working arrangements

Descrizione del lavoro

The City of Burlington is seeking a Manager, Transit Operations to oversee day-to-day operations for the Transit department. You will ensure safe, efficient, and financially responsible transit services, leading a team of supervisors and union staff to meet performance goals.

You will provide strategic input into business plans, develop KPIs, and manage budgets while coordinating with City departments to deliver reliable service.

Competenze

• 3+ years of leadership and direction in operating a comprehensive transit network.
• 4+ years of related and progressively responsible operational experience including project management skills.
• Knowledge of Ontario Human Rights Code and accessibility requirements for passengers and employees.

Mansioni

• Ensure staff meet goals for safety, customer service, and schedule adherence.
• Oversee incidents, detours, construction, weather, and emergencies.
• Oversee CVOR compliance and incident reviews.
• Oversee transit training programs with the Training Coordinator.
• Develop and maintain operating procedures and business continuity plans.
• Set and report KPIs: on-time performance, service vs. schedule, safety, ridership.
• Lead technology rollouts and service changes.
• Manage attendance and overtime; workforce planning.
• Prepare and administer the operations budget; monitor variances.
• Coordinate with multiple City departments and prepare reports for leadership.

Conoscenze

Leadership

Project management

Communication

Analytical thinking

Union workforce experience

Formazione

College diploma in related field

University degree preferred

Descrizione del lavoro

The City of Burlington is seeking a Manager, Transit Operations to oversee day-to-day operations for the Transit department. You will ensure safe, efficient, and financially responsible transit services, leading a team of supervisors and union staff to meet performance goals.

You will provide strategic input into business plans, develop KPIs, and manage budgets while coordinating with City departments to deliver reliable service.