Scheduler, Transit

City of Burlington; Regina; In loco; CAD 56.000 - 70.000; Tempo pieno

Descrizione del lavoro

The City of Burlington is seeking a Scheduler, Transit to join the Transit department. This regular full-time role works 35 hours per week at Burlington Transit Headquarters and involves coordinating drivers, booking client trips, and producing daily manifests to ensure on-time service.

Responsibilities include assigning vehicles, communicating with drivers, managing client data in the booking system, and generating statistics to support service improvements.

Competenze

• High School graduation with basic typing and organizational skills.
• Over 1, up to 2 years of office and dispatch experience.

Mansioni

• Schedule transit operators including casual, modified, overtime, vacation relief and holiday work.
• Assign vehicles to drivers based on their work.
• Communicate with drivers over the radio, resolve issues as they arise and engage Supervisors as required.
• Monitor specialized drivers for schedule adherence and work with Supervisors to ensure client requirements are met.
• Schedule client trips including booking reservations, cancellations, and assist clients with accessibility requests.
• Provide educational resources for new clients on the specialized service, how to book trips and how to pay for the service.
• Create daily manifests for client pickups ensuring specialized vehicle performance minimizes client wait times, client time on vehicles and high client satisfaction is met.
• Coordinate taxi service including daily manifest creation and adherence.
• Manage client database including medical records, processing client applications, data entry and verification into booking system and annual review of active clients and their status.
• Assist with transit service improvements by producing statistics on clients, trip booking and cancellation and vehicle usage.

Conoscenze

Typing

Organizational skills

Formazione

High School diploma

Strumenti

Booking system

Descrizione del lavoro

Position Type:

Regular Full Time (RFT)

Closing Date:

November 23, 2026

Salary/Wage Range:

$56,148.00 - $70,182.00

Working for the City of Burlington

A great career is closer than you think. Come work for the City of Burlington, where you’ll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you to learn and grow.

We don’t just spend time attracting the best talent. We spend time and resources to keep the best talent. This may include: flexible working hours, mobile and hybrid working arrangements, a great pension and benefits package, as well as programs to foster innovation and leadership.

Type of Vacancy

Existing Vacancy

Hours of Work

35 hours per week

Department

Transit

Location

This position is required to work in person at Burlington Transit Headquarters, 3332 Harvester Rd. Work location is subject to change at the discretion of the City due to operational demands.

Position Overview

The Scheduler, Transit will work with both conventional and specialized transit teams and is responsible for working with drivers to ensure an efficient and effective transit service and work with clients to book trips, create daily manifests and operate dispatch.

Responsibilities

• Schedule transit operators including casual, modified, overtime, vacation relief and holiday work
• Assign vehicles to drivers based on their work
• Communicate with drivers over the radio, solution issues as they arise and engage Supervisors as required
• Monitor specialized drivers for schedule adherence and work with Supervisors to ensure client requirements are met
• Schedule client trips including booking reservations, cancellations, and assist clients with accessibility requests. Ensure all trip requests are booked.
• Provide educational resources for new clients on the specialized service, how to book trips and how to pay for the service
• Create daily manifests for client pickups ensuring specialized vehicle performance minimizes client wait times, client time on vehicles and high client satisfaction is met.
• Coordinate taxi service including daily manifest creation and adherence.
• Manage client database including medical records, processing client applications, data entry and verification into booking system and annual review of active clients and their status.
• Assist with transit service improvements by producing statistics on clients, trip booking and cancellation and vehicle usage.

Requirements

• High School graduation with basic typing and organizational skills.
• Over 1, up to 2 years of office and dispatch experience.

Accommodations

In accordance with the Accessibility for Ontarians with Disabilities Act, the City of Burlington accommodates the individual needs of applicants with disabilities within the recruitment process. Please call us at 905-335-7602 or email us at: [e-mail] if you require accommodation to ensure your equal participation in the recruitment and selection process.

Note to Applicants

We thank all those who apply for positions, but only those applicants who are invited for an interview will be contacted.