Transit Customer Service Operator

City of Brandon; Brandon; On-site; CAD 30,000 - 41,000; Full time

Job summary

The City of Brandon is hiring Bus Drivers in Transportation Services to operate transit vehicles on established routes and provide transit-related customer service. Wages include Trainee ($22.06/hour) and Permanent ($30.02/hour) rates (2026).

Applicants must meet education and licensing requirements, pass background checks, and be prepared to work weekends and varied shifts in a full-time, permanent role.

Qualifications

• Grade 12, G.E.D., or Mature Student High School certification.
• Must possess a valid Class 5 Province of Manitoba Drivers License; Class 2 is an asset.
• Must provide a driver abstract; Criminal Record Check and Vulnerable Sector Verification required.

Responsibilities

• Transports passengers according to prescribed schedules.
• Issues transfers and collects fares from passengers.
• Answer route questions and assist with transit information.
• Operate the Transit Bus and assist passengers entering/exiting vehicles.
• Maintain safety and record-keeping per regulations and internal policies.
• Learn Dispatcher duties if required and support operations as needed.

Skills

Customer service

Safe driving

Public transit operations

Communication

Education

Grade 12 or equivalent

Class 5 Manitoba Driver's License

Criminal Record Check

Job description

Posted Thursday, August 20, 2026 at 6:00 AM | Expires Friday, September 4, 2026 at 5:59 AM

Bus Driver

Transportation Services

* More than one (1) position may be filled *

Position Conditions: This full-time, permanent position of 40 hours per week (including shifts and weekends) will be offered in accordance with conditions identified in the Collective Agreement between the City of Brandon and the Amalgamated Transit Union, Division 1505.

The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.

NOTE: The City of Brandon requires proof of mandatory qualifications. Please ensure these documents are attached when completing your application.

Rate of Pay:

Trainee - $22.06 per hour (2026 Rate)

Permanent - $30.02 per hour (2026 Rate)

Closing Date: 11:59pm on September 3, 2026

This competition will include an interview.

PURPOSE OF POSITION

To participate as part of a working team that operates transit vehicles to transport passengers over established routes and provides transit related customer service.

TYPICAL DUTIES AND RESPONSIBILITIES

• Transports passengers according to prescribed schedules;
• Ensures passengers submit correct fare, issues and accepts transfers;
• Assists passengers information requests including route information, destination, location and terminal calls;
• Operation of Brandon Access Transit Bus to provide additional service to clients as needed, including assistance entering and exiting the Transit vehicle, securing mobility device, etc.;
• Performs all duties using safe work practices and ensuring work conditions as required by the Workplace Safety and Health Act and City of Brandon safety regulations are met and maintained;
• Collects passenger information and maintains and prepares records required in Transit operations; such records may include those required for statistics, materials, pre-trips, mileage, etc.;
• May be required to learn and perform Dispatcher duties;
• Maintains good public relations through tact and discretion;
• Reports delays, mechanical problems and accidents;
• Works on alternate shifts as directed;
• Requests repairs as required;
• Performs other related duties as required
• Works comfortably with Transit technology including electronic Farebox, Ranger, bus signage, etc.

NOTE: This description is not intended to limit the assignment of work or be construed as a complete list of the many duties to be performed by the incumbent.

EDUCATION

• Grade 12, G.E.D., C.A.E.C., or Mature Student High School certification;
• Must possess a valid and subsisting Class 5 Province of Manitoba Drivers License. A Class 2 Driver’s License is considered an asset; however, incumbents who do not possess one must have the ability and willingness to obtain it as it is a mandatory requirement.
• Must provide a driver abstract;
• Successful completion of a Criminal Record Check and Vulnerable Sector Verification.

EXPERIENCE

• Minimum of two (2) years experience operating vehicles requiring a Class 2 driver’s license considered an asset;
• Minimum of two (2) years experience providing customer service/working with the public.

WORK CONDITIONS

The Transit Customer Service Operator works independently and in a team environment.

• Work in a shared and consultative manner with other employees (daily)
• Self motivated and quality driven to perform independent duties and facilitate team goals (daily)
• Necessary to work in all types of weather conditions (daily)
• Must be available to work varying shifts and overtime and call outs (occasionally);
• Responsible to the Manager of Transit Services.

The City of Brandon is committed to an inclusive, barrier free environment and will accommodate the needs of applicants under the Accessibility for Manitobans Act (AMA) throughout all stages of the recruitment and selection process. We thank all applicants for their interest; only those advancing in the competition will be contacted. If contacted to participate in the process, please advise if you require an accommodation.