Clerk A-Customer Service (FT Temporary)

City of Winnipeg; Winnipeg; On-site; CAD 1,200 - 1,800; Full time

Job summary

City of Winnipeg is seeking a Clerk A in Customer Service for Winnipeg Transit. The role handles sales of transit products, processes WINNPass payments, and provides transit information to the public. It requires familiarity with routes, fare products, and customer service best practices.

Under supervision, you will manage cash and inventory, assist customers at diverse locations, and help with photo ID cards and trip planning. A strong emphasis on accuracy and communication is essential.

Qualifications

• High school diploma or equivalent required.
• Minimum two years of office-related experience, preferably in customer service.
• Proficiency with Word, Excel and Outlook.

Responsibilities

• Respond to public inquiries in person and by phone.
• Sell transit products and process WINNPass payments.
• Create photo ID cards for Transit concessions and student IDs.
• Replenish printed materials and assist walk-in customers with trip planning.
• Greet and assist Transit customers.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Attention to detail

Cash handling

Self-management

Education

High school diploma or equivalent

Tools

Word

Excel

Outlook

Job description

Recruitment Details

Clerk A - Customer Service

Department: Winnipeg Transit

Designated Work Location: Various locations including, but not limited to, 414 Osborne, Millennium Library, City Hall and Winnipeg Square.

Position Type: 1 full time temporary to February 28, 2026, potential for extension.

Hours of Work: Varied, mainly days, Monday to Friday however, candidates must be available for days, evenings, weekends and holidays.

Salary: $1,249.30 to $1,770.23 biweekly as per the CUPE Clerk A classification

Employee Group: CUPE

Posting No.: 127302

Closing Date: September 3, 2026

Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers.

We take pride in fostering a , diverse , safe, and healthy workplace where our employees can thrive and achieve their full potential.

The City is committed to attracting and retaining a diverse skilled workforce that is representative and reflective of the community we serve. Applicants from equity groups that have been and continue to be underrepresented at the City are encouraged to apply. Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples, and Newcomers are encouraged to self-declare in the online application.

Requests for Reasonable Accommodation will be accepted during the hiring process.

Job Profile

Under the direction of the Team Lead and Customer Services Supervisor, as the Customer Service Clerk A you would be responsible for Transit products which include selling transit smart cards, loading various transit fare products on the card and accountable for the inventory and cash allocated to you. You would also provide transit information to the public and must have a good knowledge of routes, Transit Plus, and Transit operations policies/procedures and passenger self help technology such as Navigo, BusTxt, etc.

As The Customer Service Centre Clerk A You Would

• Respond to public inquiries both in person and over the telephone and direct telephone calls as required.
• Sell Transit products (bus tickets, passes, smaret cards, merchandise, etc) and accept WINNPass payments, distribute and input WINNPass application forms.
• Take pictures as required and create photo ID cards for Transit concession products (bus passes, smart cards, etc) and student identification.
• Replenish printed materials and assist walk in customers with transit trip planning as required and resond to any inquiries.
• Greet and assist Winnipeg Transit customers.

Your Education And Qualifications Include

• HIgh school diploma or equivalent combination of training and experience
• Minimum two years of office related experience, preferably with prior experience in a customer service setting
• Demonstrated proficiency with basic word processings applications (Word), spreadsheets (Excel) and email (Outlook)
• Demonstrated ability to keyboard 40 wpm
• Ability to pay attention to detail and maintain accuracy
• Previous experience in working with and balancing cash, debit and credit cards and manage product inventory. Point of sale experience would be an asset.
• Excellent interpersonal skills with the ability to establish and maintain professional working relationships with employees at all levels of the organization and maintain the appropriate level of professionalism with the general public in accordance with the Respectful Workplace Standard.
• Ability to maintain composure when working under pressure and handling stressful situations
• Ability to work with minimum direct supervision and to initiate responsible action.
• Effective verbal communication skills with the ability to follow instructions and express ideas clearly and concisely.
• Effective written communication skills with the ability to follow instructions and express ideas clearly and concisely.
• Basic knowledge of Winnipeg Transit's operational system (i.e. routes and fares) or ability to attain same within a reasonable amount of time.
• Important: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https:/canalliance.org/en at application.

Conditions Of Employment

• The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
• Ability to lift and move items weight up to 30 pounds
• A Police Information Check with Vulnerable Sector Check satisfactory to the employer will be required from the successful candidates at their expense.

Position Reports To

• An eligibility list may be established to fill current and future temporary positions and will remain in effect for 12 months.

Only candidates selected for interviews will be contacted.