Casual Transit Customer Service Operator

Brandon University; Brandon; On-site; CAD 30,000 - 33,000; Part time

Job summary

City of Brandon is seeking a Casual Transit Customer Service Operator to support our transit team on established routes. This role involves assisting passengers, relaying route information, and operating the Brandon Access Transit Bus as needed.

A valid Class 2 Manitoba driver’s license, a clean driver abstract, and a Criminal Record Check are required. The position includes weekend shifts and requires flexibility to work various shifts.

Qualifications

• Must have Grade 12, GED or Mature Student High School certification.
• Must possess a valid Class 2 Manitoba driver’s license.
• Provide a driver abstract.
• Successful completion of a Criminal Record Check and Vulnerable Sector Verification.

Responsibilities

• Transports passengers according to prescribed schedules.
• Assists passengers with information requests including route details.
• Operates Brandon Access Transit Bus and assists passengers entering/exiting.
• Maintains safety and adheres to WSHA and City safety regulations.
• Maintains good public relations and reports delays or problems.
• Works on alternate shifts as directed.
• Uses transit technology including Farebox, Ranger, and bus signage.

Skills

Customer service

Public interaction

Communication

Education

Grade 12 / GED / Mature Student

Class 2 Manitoba driver’s license

Driver abstract

Criminal Record Check

Tools

Electronic Farebox

Ranger

Bus signage system

Job description

Casual Transit Customer Service Operator

City of Brandon Posted: July 29, 2026
Expires: August 29, 2026

Casual Transit Customer Service Operator

Position Conditions: This casual employment opportunity (including shifts and weekends) will be offered in accordance with conditions according to the collective agreement between the City of Brandon and the Amalgamated Transit Union, Division 1505.

Rate of Pay:

Trainee - $22.06 per hour (2026 Rate)

Permanent - $24.64 per hour (2026 Rate)

The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.

NOTE: The City of Brandon requires proof of mandatory qualifications. Please ensure these documents are attached when completing your application.

Closing Date: 11:59pm on August 14, 2026

This competition will include an interview.

PURPOSE OF POSITION

To participate as part of a working team that operates transit vehicles to transport passengers over established routes and provides transit related customer service.

TYPICAL DUTIES AND RESPONSIBILITIES

• Transports passengers according to prescribed schedules;
• Assists passengers information requests including route information, destination, location and terminal calls;
• Operation of Brandon Access Transit Bus to provide additional service to clients as needed, including assistance entering and exiting the Transit vehicle, securing mobility device, etc.;
• Performs all duties using safe work practices and ensuring work conditions as required by the Workplace Safety and Health Act and City of Brandon safety regulations are met and maintained;
• Maintains good public relations through tact and discretion;
• Reports delays, mechanical problems and accidents;
• Works on alternate shifts as directed;
• Requests repairs as required;
• Performs other related duties as required
• Works comfortably with Transit technology including electronic Farebox, Ranger, bus signage, etc.

NOTE: This description is not intended to limit the assignment of work or be construed as a complete list of the many duties to be performed by the incumbent.

EDUCATION

• Grade 12, G.E.D. or Mature Student High School certification;
• Must possess a valid and subsisting Class 2 Province of Manitoba driver’s license;
• Must provide a driver abstract;
• Successful completion of a Criminal Record Check and Vulnerable Sector Verification.

EXPERIENCE

• Minimum of two (2) years experience operating vehicles requiring a Class 2 driver’s license;
• Minimum of two (2) years experience providing customer service/working with the public.

WORK CONDITIONS

The Relief Transit Customer Service Operator works independently and in a team environment.

• Work in a shared and consultative manner with other employees (daily)
• Self motivated and quality driven to perform independent duties and facilitate team goals (daily)
• Necessary to work in all types of weather conditions (daily)
• Must be available to work varying shifts and overtime and call outs (occasionally);
• Responsible to the Manager of Transit Services.

The City of Brandon is committed to an inclusive, barrier free environment and will accommodate the needs of applicants under the Accessibility for Manitobans Act (AMA) throughout all stages of the recruitment and selection process. We thank all applicants for their interest; only those advancing in the competition will be contacted.