Transformation & Change Lead, Program Standards

City of Toronto; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A municipal government organization is seeking a Program Standards & Development Officer to drive transformation and promote continuous improvement in service delivery. Responsibilities include managing projects, developing frameworks for change, and ensuring service standard consistency across operations. Ideal candidates will have experience in organizational change and proficiency in Microsoft 365, with strong stakeholder engagement skills.

Qualifications

• Experience leading complex transformation initiatives.
• Proficiency in stakeholder engagement and negotiation.
• Ability to travel to multiple City work locations.

Responsibilities

• Develop and implement transformative initiatives.
• Manage projects and ensure effective teamwork.
• Conduct research to improve service delivery.

Skills

Stakeholder engagement

Organizational change

Process improvement

Communication

Analytical skills

Negotiation

Project management

Familiarity with Microsoft 365

Education

Post-secondary education in Business Administration or related discipline

Tools

Microsoft 365

Microsoft Power Platform

Job description

A municipal government organization is seeking a Program Standards & Development Officer to drive transformation and promote continuous improvement in service delivery. Responsibilities include managing projects, developing frameworks for change, and ensuring service standard consistency across operations. Ideal candidates will have experience in organizational change and proficiency in Microsoft 365, with strong stakeholder engagement skills.