Transfer Administrator, Medical Communication Centre - Full Time Term (6 Months) - (Start Date: January 2027)

Guardian Ambulance; Dartmouth; Presencial; CAD 29.000 - 42.000; Jornada completa

Descripción de la vacante

Emergency Medical Care Inc. (EMC) in Dartmouth, NS, is seeking a Transfer Administrator for the Medical Communications Centre. This on-site, full-time term position supports non-emergency transfer coordination across facilities, handling calls and documentation.

You will manage non-emergency transport requests, maintain records, liaise with hospitals, and ensure timely paperwork, with standard shifts 0600 to 1800 and weekend/holiday coverage; bilingual candidates may be preferred.

Formación

• Minimum grade 12 and one year business or medical terminology college course, or an equivalent combination of education and experience.
• Typing speed of 25 wpm on a standard keyboard.
• Experience in a call centre or clinical/medical environment is an asset.

Responsabilidades

• Handle non-emergency call-taking and administration.
• Maintain records and coordinate transfers.
• Liaise with hospitals, facilities and agencies for patient transfer services.
• Process non-urgent transport requests with proper telecommunications.
• Ensure timely and accurate completion of paperwork, reports and inquiries.
• Deliver excellent customer service and advocacy.

Conocimientos

Typing 25 wpm

Customer service

Excellent communication

Multitasking

Bilingual preferred

Educación

Grade 12 + 1 year business/medical terminology

Herramientas

Windows applications

Descripción del empleo

Position Type: Temporary - Temporaire

Closing date: 2026-11-22

Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.

We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls.

The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance.

In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few.

Position: Transfer Administrator

• Class Date: January 2027
• Location: Dartmouth, NS (On-site, Shift Work - Days, Nights, Weekends, Holidays)
• Rate of pay: Step 1: $25.85 per hour + shift premiums on evenings and weekends
• Please Note: This is a full-time term position of 6 months

Nature and Scope

The Transfer Administrator serves as the first contact for the Medical Communication Centre in non-emergency incoming calls. The Transfer Administrator communicates effectively and provides pertinent information to various staff, facilities and agencies in relation to patient transfer services.

Duties and Responsibilities

• Responsible to fulfill various roles required during the shift including but not limited to:
• Non-emergency call-taking / administration Record keeping Transfer coordination Hospital liaison
• Responsible to ensure the timely and accurate completion of required paperwork, reports and service inquiries.
• Receive and process requests for non-urgent transport, using proper telecommunications techniques.
• Advocate and practice excellent customer service.

Qualifications and Requirements

• Minimum grade 12 and one year business or medical terminology college course, or an equivalent combination of education and experience.
• Working knowledge of window-based computer applications and the ability to accurately type 25 wpm.
• Experience in a call centre environment or a clinical/medical/hospital environment is an asset.

Knowledge & Skills

• This person must possess the innate ability to perform several tasks at once time.
• Standard first aid/ CPR certificate an asset.
• EMD certification an asset.
• Knowledge of medical terminology an asset.
• Demonstrates excellent organizational and time management skills to adequately prioritize workload.
• Ability to multi-task and work well under pressure, often under strict deadlines.
• Maintains a positive attitude, is self-motivated and attains a high standard of performance.
• Demonstrates technical efficiency and extensive knowledge of all Communication Centre equipment.
• Excellent communication and customer service skills.
• Demonstrates effective listening skills and the ability to follow instructions.
• Preference may be given to candidates who are bilingual.
• Ability to work day shifts from 0600 to 1800 seven days a week.

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently-without AI assistance-to ensure a fair and equitable process.

Our goal is to be a diverse workforce that is representative of the citizens we serve. We are committed to building an inclusive team that represents a variety of backgrounds, cultures, races, perspectives and skills. We encourage applications from all qualified candidates including women, persons of any sexual orientations and gender identities and/or expressions, Indigenous persons, African Canadians, other racialized groups, persons with disabilities. Candidates who identify as being from any of these groups are encouraged to voluntarily self-identify.